Customer Service Agent à Émirats arabes unis

Location : Dubai United Arab Emirates

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds people cross borders energy become smarter and much more. More than 30000 organizations already rely on us to verify the identities of people and things grant access to digital services analyze vast quantities of information and encrypt data to make the connected world more secure.

Thales has built a presence in the United Arab Emirates for over 35 years and today has over 300 employees. Thales in the UAE is part of our Middle East business that has 1800 people across Egypt Iraq Kuwait KSA Lebanon Oman Pakistan Qatar and UAE. Together we delivered technology for the Dubai metro the longest driverless metro network in the world and a fare collection system that processes up to 250000 transactions per day. We make UAE a safer place by providing secure electronic payment solutions cyber security systems and communications as well as security systems for Dubai International Airport and air traffic management and navigation systems for Abu Dhabis airport.

Essential Duties and Responsibilities : include but are not limited to the following :

• Conduct analysis of partner coverage in region identifying gaps where recruitment is needed.
• Enable partner community to sell Thales CSP Application and Data Security solutions.
• Establish / Identify joint opportunities and document.
• Build a business plan with the key partners & gain Executive commitment from partner to move forward.
• Work with the Thales / Distribution technical training teams to ensure all managed partners are technically proficient
• Alongside the Thales Marketing team build and execute ongoing marketing plans for each managed partner
• Facilitate joint Executive sponsorship.
• Create joint solution strategy with partners and support end user engagements with partners as necessary.
• Facilitate and ensure that all certification requirements and adherence to the channel program is completed by the partners.
• Establish specific go to market plan with the partners.
• Manage / develop / maintain strong successful relationships with the channel / partners Thales data and application security solutions sales and pre sales teams.
• Keep management current on status and performance through regular communication forecasts agendas and reports.
• Build and maintain strong relationships with internal Thales resources such as Technical Support Customer Services Legal Training Finance
• Other duties / special projects as assigned

10 / 12 years minimum experience in channel management within the cybersecurity industry

Bachelor / masters degree in engineering or similar field

• Middle East channel management experience
• Cybersecurity industry
• English speaking Arabic is nice to have

At Thales we provide CAREERS and not only jobs. With Thales employing 80000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here apply now!

Key Skills:

• Business Development, Cement Plant, Business Support, Data Analysis, ASP

Employment Type: Full-Time