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1,875
Customer Service Agent jobs in United Arab Emirates
Customer Service Representative
ADIB Group
Abu Dhabi
On-site
AED 60,000 - 120,000
Yesterday
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Customer Care Representative (UAE National)
Al Tayer Motors
Dubai
On-site
AED 120,000 - 200,000
Yesterday
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Customer Service Representative
Driven Properties
Dubai
On-site
AED 45,000 - 60,000
Yesterday
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End-to-End Logistics & Customer Care Lead
Maersk
Dubai
On-site
AED 120,000 - 200,000
Yesterday
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Inside Sales Representative / Organizational Capabilities United Arab Emirates
Chevron
United Arab Emirates
On-site
AED 257,000 - 331,000
Yesterday
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Discover more opportunities than anywhere else. Find more jobs nowCustomer Service Specialist Spanish or Italian Speaker
StoneX
Dubai
On-site
AED 40,000 - 60,000
Yesterday
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Customer Care & Order Fulfillment Specialist
B&S Group
Dubai
On-site
AED 120,000 - 200,000
Yesterday
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Remote Customer Support Representative
Jobs For Humanity
United Arab Emirates
Remote
AED 70,000 - 90,000
2 days ago
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Connect with headhunters to apply for similar jobsBanking Customer Support Specialist
ADIB Group
Dubai
On-site
AED 60,000 - 80,000
2 days ago
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Personal Banking Advisor & Client Growth Partner
Info Resume Edge
Dubai
On-site
AED 80,000 - 120,000
2 days ago
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MEA Inside Sales & Applications Engineering Lead
Emerson
Dubai
On-site
AED 120,000 - 200,000
2 days ago
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In-Branch Banking Support Specialist - Customer Care
ADIB Group
Dubai
On-site
AED 120,000 - 200,000
2 days ago
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Customer Support Specialist
Foodics
United Arab Emirates
On-site
AED 120,000 - 200,000
2 days ago
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Customer Service Officer - VOX Cinemas
Majid Al Futtaim
Dubai
On-site
AED 120,000 - 200,000
2 days ago
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Customer Service Representative 17N25
TALENTMATE
Sharjah
On-site
AED 60,000 - 90,000
2 days ago
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Retail Client Advisor (Abu Dhabi) ARABIC speaker
Technogym Sweden
Abu Dhabi
On-site
AED 40,000 - 60,000
2 days ago
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Customer Service Representative
EST Group
Dubai
On-site
AED 60,000 - 120,000
2 days ago
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Global Multilingual Customer Service Specialist
StoneX
Dubai
On-site
AED 40,000 - 60,000
2 days ago
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Guest Service Agent / Front Office Host
Hilton Worldwide, Inc.
Dubai
On-site
AED 60,000 - 120,000
Yesterday
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Guest Service Agent Front Office Host
Hilton
Dubai
On-site
AED 60,000 - 120,000
Yesterday
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Front Desk Host: Elevate Guest Experience
Hilton
Dubai
On-site
AED 60,000 - 120,000
Yesterday
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Portfolio Relationship Manager (AlAin)- Priority Banking
ADIB Group
Abu Dhabi Emirate
On-site
AED 120,000 - 200,000
Yesterday
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Sales Manager (Russian Speaker)
Asico
United Arab Emirates
On-site
AED 60,000 - 120,000
Yesterday
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Customer Service Representative
ADIB Group
Abu Dhabi
On-site
AED 60,000 - 120,000
Full time
Yesterday
Be an early applicant
Job summary
A leading banking institution in Abu Dhabi is seeking a Customer Service Representative to welcome and assist customers. The role requires excellent communication skills, knowledge of banking practices, and at least one year of experience in Lobby Management. This position is open to UAE Nationals only.
Qualifications
- Minimum one year experience in Lobby Management in a banking or service industry environment.
- Broad knowledge of Retail Banking financial products & services.
Responsibilities
- Welcome and guide incoming customers to service points.
- Direct clients to alternative digital channels.
- Manage the queue and waiting times in customer service areas.
Skills
Excellent communication skills
Knowledge of UAE banking practices and regulations
Computer skills
Job description
Description
Role: Customer Service Representative
Location: ADIB HQ Abu Dhabi
Role Purpose:
To welcome and greet incoming customers and guide the customers to the service points to deliver quality service while projecting ADIBs professional image in all interpersonal dealings.
Reports direct to: Branch Manager
Key accountabilities of the role:
Greater:
- Welcome & greet the walk-in customers and inquire and understand his/her needs.
Customer guidance & managing floor.
- Direct clients to alternative channels (Digital Channels).
- Ensure clients have all needed docs before wasting time waiting and taking queue.
- Handle the customers in a pleasant manner and escort them to the staff concerned.
- Problems evaluation.
- Customer anger management.
Branch assistance and support:
- Ambassador to handle the QMS Tokens
- Provide assistance to Help Desk counters.
- Manage the Queue at teller counters and waiting time at customer service areas
ADIB Branches Look and Feel:
- Ensure the branch follows the guideline book of look and feel.
- Perform Any other responsibilities entrusted by branch management from time to time.
Specialist skills / technical knowledge required for this role:
- Broad knowledge of ADIBs Retail Banking financial products & services
- Fair knowledge of ADIBs Operational Policies & Procedures
- Excellent knowledge in ADIB alternative channels (mobile/ chatbot/ ITM/ CCDM) and the services offered on these channels
- Excellent communication skills to explain the steps to customers in easy simple and clear way and persuade them to use the alternative channels
- Good Knowledge of UAE banking practices regulations & risks
- Fair knowledge of service standards
- Thorough knowledge of all the regulations issued by Central Bank of UAE
- Knowledge of Cross Sales
- Computer skills
Previous experience required (if any) and qualifications required (if any)
- Minimum one (01) years experience in Lobby Management in a banking or service industry environment.
This position is for UAE Nationals only.
Required Experience:
Unclear Seniority
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.