Customer Service Agent jobs in United States

Job Description

We are seeking a proactive and results-driven Sales Executive to join our sales team. The ideal candidate will be responsible for generating revenue by prospecting and securing new business opportunities, as well as nurturing relationships with existing clients. As a Sales Executive, you will play a crucial role in driving sales growth and achieving targets, while upholding the standards of quality and service that define the Accor experience.

Key Responsibilities:

1. Identify and pursue new business opportunities through proactive prospecting and lead generation activities.
2. Build and maintain strong relationships with corporate clients, travel agencies, event planners, and other stakeholders in the hospitality industry.
3. Conduct regular sales calls, meetings, and presentations to promote our property's facilities and services.
4. Collaborate with the sales team and other departments to develop customized proposals and packages tailored to meet the needs of clients.
5. Negotiate contracts, pricing, and terms with clients to maximize revenue and profitability.
6. Keep abreast of market trends, competitor activities, and industry developments to identify opportunities for business growth.
7. Prepare and maintain accurate sales reports, forecasts, and pipelines to track performance against targets.
8. Represent the brand with professionalism and integrity at industry events, trade shows, and networking functions.
9. Uphold the highest standards of customer service and satisfaction to ensure a memorable experience for our guests.
10. Support the sales managers and directors as needed with following up on leads, preparing sales reports, and drafting proposals.

Qualifications

1. Bachelor's degree in Business Administration, Hospitality Management, or related field.
2. Strong communication, negotiation, and interpersonal skills.
3. Excellent presentation and persuasion abilities.
4. Ability to work independently and as part of a team in a fast-paced environment.
5. Proficiency in Microsoft Office applications and CRM software.
6. Knowledge of the local market and industry trends is an advantage.

Additional Information

1. Service focused personality is essential.
2. Previous experience in a similar role is an asset.
3. Strong interpersonal and problem-solving abilities and the ability to lead by example.