Customer Service Agent

National Food Products Company; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading food company in the United Arab Emirates is seeking a Customer Service Agent to enhance customer experience. You will be the direct point of contact for customers, handling inquiries and ensuring quality service. The ideal candidate has over 2 years of experience in customer support and strong communication skills. Join us to make a difference in customer satisfaction.

Qualifications

• At least 2 years of experience in a similar field.
• Experience working in a call centre or customer support role.
• Proficient in problem-solving.

Responsibilities

• Build strong positive relationships with customers.
• Provide relevant and accurate information to customers.
• Deliver quality service and handle a high volume of calls.
• Identify customer needs and resolve complaints.

Skills

Active listening

Verbal communication

Written communication

Problem-solving

Time management

Multitasking

Education

High school degree or equivalent

Job description

Job Purpose

The purpose of this role is to professionally interact with the customers and fulfil their enquiry directly or communicate the customers’ need to the appropriate resource within the company in a timely and accurate manner. The Customer Service Agent is expected to enhance the sales and service experience of the business unit’s customers by acting as direct point of contact for its customers.

Essential Accountabilities, Responsibilities and KPIs

• Building a strong positive relationship by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately.
• Providing relevant and accurate information to existing and potential customers.
• Delivering quality service to the customers.
• Ensuring adequate information is given to the concerned.
• Cascading the problem to relevant people when needed.
• Handling a large volume of inbound calls in a timely manner.
• Following communication scripts and using knowledge of the company’s products and services.
• Identifying customer needs, researching issues, resolving complaints, and providing solutions.
• Maintaining ownership of calls throughout the lifecycle of a caller’s request, including follow-ups with escalation team.

Skills and Qualifications

• 2+ years of experience in similar field.
• High school degree or equivalent.
• Experience working in a call centre or customer support role.
• Strong active listening and excellent verbal and written communication skills.
• Proficiency in problem-solving.
• Ability to multitask and manage time effectively.