Customer Service Advisor à United States

Summary

Responsible for overseeing wellbeing, and availability of regional field service team members while performing commissioning, start-up, field services and other service projects internally and externally including provision of technical advisory for AMS service projects, bidding activity, in order to maintain the integrity and quality of service.

Principle Responsibilities and Duties

1. Be the go to person for all technical support and inquiries for customers and field service teams.
2. Support Service Managers in the development of technical scope, cost and schedule for service project bids and customer meetings.
3. Support Service Managers in the execution of service projects, including start-up and commissioning of company owned units, sold units, build-own-operate equipment and field service jobs, including coordination of internal & external resources and customer communications.
4. Identify technical training needs and prepare related budget and schedule for service technical team.
5. Upkeep department special tools and register in compliance with established procedures.
6. Prepare and submit annual budget expense plans concerning service team requirements to Supervisor/ Manager.
7. Analyze repetitive event occurrences and provide technical solutions to service teams and customers.
8. Coordinate, schedule, manage availability of services project team and address any concerns arisen.
9. Provide service utilization progress reports to regional management office.
10. Comply with all Enerflex HR, Quality, HSE, and all the Company policies, procedures, processes, work instructions and guidelines.

Perform all other duties as assigned by Supervisor / Manager.

Qualifications

1. Ability to respond to common inquiries or complaints from internal as well as external customers.
2. Ability to write technical reports, to field engineer & calculate equipment improvements.
3. Ability to apply engineering concepts to troubled areas.
4. Ability to define problems, collect data, establish facts, and draw valid conclusions.
5. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
6. Ability to manage service projects, coordinating internal and external resources, budgets and logistics.
7. Critical thinking and decision-making skills are essential to balance customer needs with company cost issues.
8. Good customer management and communication skills are required to maintain customer confidence both internally as well as externally.
9. Must be a team player and self-starter and have the ability to work with little/no supervision.
10. University Graduate; Mechanical Engineering.
11. 12 to 15 years or more experience with gas engines/compressor equipment.

Physical Requirements

Travel internationally and work in remote geographical locations.

About Us:

Transforming Energy for a Sustainable Future. Enerflex is a premier integrated global provider of energy infrastructure solutions, covering gas processing, compression, power generation, refrigeration, cryogenic, energy transition, and water solutions. We proudly employ more than 5,000 highly skilled employees across over 25 countries worldwide.

Enerflex places its core Values of Integrity, Commitment, Creativity, and Success into action across all aspects of the business. Our innovation, strong commitment to safety, and superior service to our customers positions us as the optimal partner to meet the needs of the dynamic energy industry.

We foster a culture of ensuring our employees have the tools to do their jobs right, but to also thrive in their roles. We pride ourselves in our competitive wages, extensive rewards programs, celebration of successes of individuals and teams, and are committed to ensuring Enerflex remains a safe and inclusive space for all.

Enerflex is an Equal Opportunity Employer

Enerflex grants equal employment opportunity to all qualified persons without regard to race, color, sex, age, national origin, religion, genetic information, mental or physical disability, or any other characteristic protected by applicable federal, state, or local law. Equal employment opportunities are provided in recruitment, hiring, promotions, wages, benefits, and other terms, conditions, and privileges of employment.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, tasks, duties, knowledge, skills, and abilities required.