Customer Relationship Manager jobs in United Kingdom

Job Description

* Patient leads origination: originate patient referral leads from hospitals and referring physicians; establish and demonstrate an active network of referrals.

* Patient relations: maintain direct contact with the family/patient and engage nursing and rehabilitation operations teams to execute on patient care; cater to all patient/family queries.

* Pricing and services strategy: own our contractual agreements, update them when necessary, design pricing for all our services, and present pricing strategies to the direct manager.

* Partnerships: introduce, negotiate, engage, and close key strategic partnerships with referring hospitals, B2B contacts, and corporates.

Roles & Responsibilities

1. Handle all patient concerns and proactively ensure all patients' needs are met.
2. Be a point of contact for all departments regarding Patient Experience.
3. Handle any special patient requests and deal with any complaints or patient queries.
4. Encourage excellent standards of Customer Service delivered to the patients.
5. Execute exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction.
6. Drive and encourage Feedback Questionnaire responses (Patient Satisfaction Survey).
7. Highlight any trends in relation to our Patient Satisfaction Survey.
8. Conduct routine visits to patients ensuring expectations are met and that any issues are dealt with and escalated if required.
9. Develop and maintain relationships with client facilities, customers, and corporate tie-ups.
10. Proactively sell the complete range of services to current and potential clients, customers, and local healthcare facilities.
11. Manage fiduciary relationships within the office including pricing, margins, overhead expenses, etc.
12. Work with Clinical Doctors, nurses, and caregivers to ensure optimal clinical outcomes for all clients including possible discharges and admissions.

Qualifications:

Bachelor's degree in Healthcare Administration, Business, or other related fields.

Additional Information:

• Able to work under pressure to meet demanding time constraints and deadlines.
• Able to work on own initiative and as part of a team.
• Strong verbal and written communication skills.
• Ability to work independently.
• High level of professionalism and personal presentation at all times.
• Able to understand and adapt to cultural sensitivities.
• Problem solving/lateral thinking skills.
• Excellent time management and prioritization.

Remote Work: No

Employment Type: Full-time