puestos de Customer Relationship Manager en Emiratos Árabes Unidos

YOUR TASKS

This role is critical as you will be the key link between valued customers and our solutions. Your role is to advise customers in finding the best solutions that align with their strategic plan. Your passion, knowledge and entrepreneurial spirit are key to our success. You will have the opportunity to develop your career further and shape the Sales department together with our Marketing team.

KEY RESPONSIBILITIES:

• Embrace our vision for next generation digital banking
• Connect with customers via phone, web, email, video conference
• Respond to in-bound requests received via our website, social media channels and during industry events
• Build and execute lead generation campaigns with a view to qualifying leads, developing the pipeline and winning new business
• Qualify prospective clients against the go to market strategy
• Collaborate and execute the go to market strategy together with the Marketing and Commercial departments
• Identify and analyse customers’ challenges, needs, values and aspirations
• Advise customers on best solutions to meet their needs and values
• Act as a consultant to share your strong knowledge about our product, the industry and major landscape trends
• Act as an entrepreneur
• Monitor customers’ feedback to improve our products and features
• Collaborate with our teams in perfecting our value proposition
• Keep up to date with industry trends, innovation and competition
• Adopt, apply sales process and make suggestions for improvement
• Update contacts and communications using CRM tool
• Track results and collaborate with the commercial team to update the sales forecast
• Liaise with internal departments to ensure brand consistency, increase projects’ collaboration and synergies

QUALIFICATIONS

• You tend to be entrepreneurial with a high degree of motivation & resilience and great interpersonal & communication skills
• Native or excellent English and French communication skills
• At least 5 years strong financial services knowledge
• Experience in selling software to financial institutions
• Proven work experience in a commercial or consultancy role within the financial technology space
• Strong knowledge of banking technology environment
• Strong Commercial Skills and target focus
• Engaging and confident presentation style
• Problem-solving and positive attitude
• Self-motivated to continuously expand skills and professional knowledge
• Ability to work in a high pressure, fast moving and challenging environment
• Strong analytical and organisational skills
• Results driven

Location:Dubai, UAE

Type of engagement:Contractor

Contract duration: Minimum 6 months (renewable)

Industry:Banking