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Customer Service Representative
Resumo da oferta
A leading retail company in UAE is seeking a customer service representative to promote and sell tailored plans to clients. The ideal candidate should have at least 1 year of call center experience and excellent communication skills. Responsibilities include ensuring customer satisfaction, handling inquiries, and building relationships. This role offers an opportunity to thrive in a dynamic environment.
Qualificações
- Minimum 1-year experience in Call Centre Experience / Customer Care / Front Desk.
- Certification in customer service is a plus.
Responsabilidades
- Promote and sell Etisalat plans tailored to businesses.
- Ensure exceptional customer service and handle customer concerns.
- Build sustainable relationships and trust with customer accounts.
Conhecimentos
Formação académica
- Promote and sell Etisalat plans tailored to businesses, institutions, government entities, and Emirati customers. Provide detailed information about plan features, benefits, and pricing to potential clients.
- Identify opportunities to enhance revenue through upselling and cross-selling of products or services.
- Ensure exceptional customer service, handling and resolving customer concerns promptly and professionally.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Handle customer complaints, and provide appropriate solutions and alternatives within the time limits.
- Identify and assess customers’ needs to achieve satisfaction.
- Follow communication procedures, guidelines, and policies.
- Take the extra mile to engage customers. Respond promptly to customer inquiries.
- Recognize, document, and alert the team leader of trends in customer calls.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Providing feedback on the efficiency of the customer service process.
- Experience (Yrs & Field): Minimum 1-year experience in Call Centre Experience / Customer Care / Front Desk
- Educational Qualification: Graduate (preferred)
- Professional Certifications: Certification in customer service
- Skills & Abilities:
- Excellent verbal and written communication skills
- Strong team player
- Listening skills
- Multi-tasking
- Problem solver
- Computer proficiency
* O salário de referência é obtido com base em objetivos de salário para líderes de mercado de cada segmento de setor. Serve como orientação para ajudar os utilizadores Premium na avaliação de ofertas de emprego e na negociação de salários. O salário de referência não é indicado diretamente pela empresa e pode ser significativamente superior ou inferior.