Senior Client Services Manager - Banking Operations

First Abu Dhabi Bank; Abu Dhabi; On-site; AED 120,000 - 150,000; Full time

Job summary

A leading financial institution in Abu Dhabi is seeking a Manager Client Services to enhance customer experiences. The role requires excellent interpersonal and communication skills, along with a degree in business or economics and at least 3 years of related experience. You will manage client interactions, assist the Sales Team, and ensure high-quality service in a fast-paced environment. This full-time position is office-based, with opportunities for personal development.

Qualifications

• Understanding of banking products and services.
• Ability to develop professional relationships at all levels.
• Strong technology skills.

Responsibilities

• Deliver high-quality service to clients via various mediums.
• Coordinate with internal stakeholders for follow-ups.
• Process transfers and remittances within agreed timelines.
• Log and follow up on customer complaints in a timely manner.

Skills

Interpersonal skills

Communication skills

Problem-solving

Multi-lingual abilities

Teamwork

Education

University degree in business/economics/marketing

3 years experience in a similar field

Job description

A leading financial institution in Abu Dhabi is seeking a Manager Client Services to enhance customer experiences. The role requires excellent interpersonal and communication skills, along with a degree in business or economics and at least 3 years of related experience. You will manage client interactions, assist the Sales Team, and ensure high-quality service in a fast-paced environment. This full-time position is office-based, with opportunities for personal development.