Customer Care Representative jobs in United Arab Emirates

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High-growth distribution company | Professional haircare & beauty

We’re a fast-scaling beauty distributor in the UAE that blends system-driven execution with real creative and commercial edge. We work with premium international brands in haircare, scalp health, and clean beauty — and we’ve built a reputation for doing things differently : better training, smarter sales structures, and deeper salon partnerships.

But we’re now entering a new phase of growth — and we’re looking for a strategic Commercial Leader to take ownership of revenue, team performance, and market activation.

This is not a glorified sales rep role. This is a commercial architect role.

You’ll lead our small but growing sales team, rebuild the sales engine, and co-design the company’s activation strategy alongside the founder. You’ll be responsible for pipeline quality, revenue growth, team coaching, CRM hygiene, and smart territory planning.

You’ll also play a key role in defining what “high performance” looks like — not just in numbers, but in behavior, follow-up quality, and team culture.

• Build and execute monthly commercial plans across brands and sales territories
• Diagnose pipeline gaps and increase close rates across different buyer personas
• Coach and performance-manage reps — develop playbooks and sales habits
• Own and enforce smart CRM usage : daily pipeline health, lead quality, follow-through discipline
• Partner with marketing to align activations with product performance and client needs
• Build market launch strategies for new brands or hero products
• Contribute to hiring, onboarding, and upskilling of future sales team members
• Report on results, extract insights, and propose system changes (not just show dashboards)

• A commercial brain : you think in numbers, habits, and outcomes
• A proven record leading or coaching sales reps
• The ability to design sales workflows and simplify complexity
• Experience working with a CRM and making it a true sales engine (we use Odoo)
• A bias toward clarity, accountability, and follow-through
• Comfort working directly with founders and fast decision-making environments
• Strong follow-through, energy, and a sense of ownership

• Access to smart systems and freedom to build your own sales engine
• Daily exposure to business strategy, not just sales ops
• A role where good work is seen, valued, and rewarded
• Real potential to grow into a Commercial Director or GM-level role

Shortlisted candidates will be asked to submit to a 1-page: Your 3-Month Plan to Turn Around a Sales Team with Poor CRM Habits and Weak Pipeline.

No fluff — just your thinking and logic.

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: International Trade and Development

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