Customer Service Representative

Driven Properties; United Arab Emirates; On-site; AED 40,000 - 60,000; Full time

Job summary

A business services firm in the UAE is seeking a motivated Customer Service Representative to make outbound calls and engage prospective clients. You will introduce services and qualify leads while maintaining records in the CRM. The ideal candidate is fluent in English, has previous experience in telesales, and possesses excellent communication skills. This role offers a competitive salary and opportunities for growth within the organization.

Benefits

Competitive salary + performance incentives

Training and development

Career growth opportunities

Dynamic work environment

Qualifications

• Previous experience in telesales, customer service, or lead generation.
• Confident in cold calling.
• Able to manage multiple leads simultaneously.

Responsibilities

• Make outbound cold calls to potential clients.
• Introduce company’s services and explain the value we bring.
• Qualify leads by understanding client needs.
• Schedule appointments and forward warm leads.
• Maintain accurate records in the CRM system.
• Provide excellent customer service.
• Participate in social media videos to generate leads.

Skills

Fluent in English

Strong communication skills

Persuasion skills

Target-driven

Well-organized

Job description

About GovConnect

GovConnect is your one-stop partner for all government-related business services in the UAE. From setting up your company in a free zone or mainland, to handling corporate tax registration, visas, PRO services, and business relocation, we simplify the process so you can focus on growth. We proudly serve entrepreneurs, SMEs, and corporates with expert guidance and full-service execution.

Role Overview

We are seeking a motivated and professional Customer Service Representative to be the first point of contact for our potential clients. This role focuses on making outbound calls, engaging with prospects, introducing GovConnect’s services, and identifying qualified leads to be handed over to the Manager for closing.

Key Responsibilities

• Make outbound cold calls to potential clients (entrepreneurs, SMEs, corporates).
• Introduce GovConnect’s services and explain the value we bring.
• Qualify leads by understanding client needs, business stage, and requirements.
• Schedule appointments and forward warm leads to the Manager for deal closure.
• Maintain accurate records of leads, calls, and conversations in the CRM system.
• Provide excellent customer service, ensuring every prospect has a professional first impression of GovConnect.
• Support the team with occasional follow-ups on client documentation or inquiries.
• Participate in social media videos and campaigns to generate leads and build brand awareness.

Benefits

• Competitive salary + performance incentives.
• Training and development on UAE business setup and government services.
• Career growth opportunities within GovConnect and the wider Driven Group.
• A dynamic and supportive work environment.

Qualifications

• Fluent in English (both written and spoken); Arabic is a plus.
• Previous experience in telesales, customer service, or lead generation (preferably in business setup, real estate, or related industries in the UAE).
• Strong communication and persuasion skills; confident in cold calling.
• Target-driven and motivated to support the team in meeting sales goals.
• Well-organized, proactive, and able to manage multiple leads simultaneously.