Customer Care Representative jobs in United Kingdom

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are Snapchat, a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio, an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles.

We’re looking for a Senior Account Manager to join Team Snapchat on an 8-month initial contract based in our Saudi office. You’ll work in a fun, fast-paced, and dynamic environment. Your impressive track record in analyzing and optimizing campaign performance, strategically planning branded and performance campaigns, and leading complex platform workstreams will set you up for success in this role at Snap Inc.

We’re ideally looking for candidates who are Arabic speaking and available to start within one month.

• Lead, manage, and proactively grow relationships with key clients and agency partners
• Support GTM and execution of new products/features
• Implement scalable best practices to enhance and improve execution
• Partner with cross-functional teams (Sales Enablement, Product Marketing, Ad Support, Analytics, Marketing Science, Creative Strategy) to identify opportunities for improving workstream
• Collaborate and partner with Account Management leadership to ensure accounts and teams are resourced to maximize positive impact to the business

• 6+ years experience in the digital media industry, with a focus on performance and brand marketing, ad-tech, or programmatic
• Expert understanding of advertising performance metrics
• Advanced Excel skills, as well as experience with analyzing datasets and delivering actionable insights
• Incredibly data driven, with deep understanding of advertising performance metrics
• Deep understanding of media management within a biddable auction advertising environment and demonstrated skill in educating others (e.g., advertisers, agencies)
• Pre-existing relationships with senior-level client decision-makers and brand marketers
• Proven experience working effectively with cross-functional teams and all levels of management (internally and externally)
• Impressive track record of delivering on quota and obtaining positive reviews
• Ability to lead multiple projects with strong attention to detail
• Proven ability to work in a fast paced environment and adaptable to changes
• Exceptional presentation and communication skills
• A passion for Snapchat as a user and solid knowledge of our ad products

If you have a disability or special need that requires accommodation, please don’t be shy and provide us some information.

Default Together Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a “default together” approach and expect our team members to work in an office 4+ days per week.

At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets.

Our Benefits: Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success!