Commercial Property Manager jobs in United Arab Emirates

• Lead the development and management of long-term relationships with high-net-worth and VIP clients, serving as their key point of contact across the DHRE ecosystem. • Oversee the creation and maintenance of comprehensive client profiles to ensure personalized service and proactively address client needs. • Drive consistent client engagement to understand expectations, deliver tailored solutions, and enhance customer satisfaction and loyalty. • Ensure all client interactions meet or exceed service level standards, promoting a seamless and premium customer experience. • Manage end-to-end processes for property inspections, snagging, and handover schedules, ensuring timely and professional execution. • Resolve client concerns related to payments, documentation, custom modifications, or handover delays, ensuring issues are addressed promptly and effectively. • Lead proactive communication with clients regarding payment delays or potential legal notices, maintaining transparency and professionalism. • Collaborate with Legal, Finance, Sales, and Operations teams to ensure smooth execution of transactions and a seamless handover experience. • Monitor and follow up on outstanding payments, working to ensure timely closure and settlement within agreed timelines. • Implement proactive, solution-oriented communication strategies to avoid escalations and maintain strong client trust. • Align internal cross-functional teams to ensure coordinated service delivery and a unified client experience. • Identify and implement process enhancements to improve service efficiency, customer satisfaction, and relationship management practices. • Contribute to the development and refinement of VIP engagement strategies and customer care initiatives aligned with organizational goals.

• Minimum 5–7 years of experience in client relationship management, preferably in real estate, hospitality, or luxury services. • Proven track record in managing high-value or VIP clients and driving customer satisfaction and retention. • Experience overseeing handover processes, property transactions, and customer operations in a real estate setting. Skills: • Strong understanding of the end-to-end real estate lifecycle, including sales, documentation, handover, and post-sales service. • Excellent interpersonal and communication skills, with the ability to build trust and rapport with senior and high-net-worth clients. • Strategic problem-solver with a proactive, solutions-driven mindset. • Highly organized with the ability to manage multiple client accounts and coordinate across departments. • Proficient in CRM tools and customer engagement analytics.