Multi-Property Reservations Lead

Marriott Hotels Resorts; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality company in Ras al-Khaimah seeks an enthusiastic individual to oversee room reservations and enhance guest experiences. The role requires a strong focus on customer service and the ability to communicate effectively with team members and guests. Ideal candidates will have at least 2 years of related experience and 1 year of supervisory experience, with a high school diploma as a minimum educational requirement. This position offers an opportunity to be part of a dedicated team committed to delivering exceptional service.

Qualifications

• At least 2 years of related work experience.
• At least 1 year of supervisory experience.

Responsibilities

• Oversee accuracy of room blocks reservations and group market codes.
• Communicate company values and culture to new employees.
• Process all reservation requests, changes, and cancellations.

Skills

Customer Service

Communication

Conflict Resolution

Education

High school diploma or G.E.D. equivalent

Job description

A leading hospitality company in Ras al-Khaimah seeks an enthusiastic individual to oversee room reservations and enhance guest experiences. The role requires a strong focus on customer service and the ability to communicate effectively with team members and guests. Ideal candidates will have at least 2 years of related experience and 1 year of supervisory experience, with a high school diploma as a minimum educational requirement. This position offers an opportunity to be part of a dedicated team committed to delivering exceptional service.