Holiday Homes Manager

Peergrowth Consultancy Co.; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A growing hospitality firm in Dubai seeks a highly motivated Holiday Homes Manager to lead operations for a portfolio of short-term rentals. The role involves managing the guest journey, optimizing processes, and expanding the portfolio. The ideal candidate has 9+ years of experience in short-term rentals, is knowledgeable about DTCM regulations, and possesses strong communication skills in English. A valid UAE Driving License is preferred, making this an exciting opportunity within a fast-paced environment.

Qualifications

• Minimum of 9 years of hands-on experience in short-term rentals and hospitality.
• Deep knowledge of Airbnb operations and DTCM holiday home regulations.
• Exceptional communication skills in English, Arabic is a plus.

Responsibilities

• Oversee the entire guest journey from pre-booking inquiries to post-stay follow-ups.
• Develop and implement Standard Operating Procedures for all operational aspects.
• Manage all property listings across Online Travel Agencies.

Skills

Communication skills in English

Experience in short-term rentals

Proficiency in Property Management Systems

Entrepreneurial mindset

Tools

Guest management software

Channel management software

Job description

We are seeking a highly motivated and entrepreneurial Holiday Homes Manager to lead operations for our growing portfolio of short-term rentals in Dubai. The ideal candidate will be a hands‑on leader with a passion for hospitality a knack for process optimization and a proven ability to deliver a seamless and memorable guest experience. This is a multi‑functional role that is crucial for our growth requiring someone who thrives in a fast‑paced startup environment and is driven by both operational excellence and customer satisfaction.

Key Responsibilities:

Guest & Relationship Management

• Oversee the entire guest journey from pre‑booking inquiries to post‑stay follow‑ups.
• Handle daily guest communications across all channels (Airbnb WhatsApp etc.) addressing bookings special requests and any issues that arise promptly and professionally.
• Maintain strong relationships with guests to encourage repeat bookings and positive reviews fostering a 5-star guest experience and a Superhost status.
• Act as the main point of contact for homeowners and suppliers providing clear communication on occupancy revenue and property maintenance.
• Develop and maintain relationships with key partners including tourist offices and car rental agencies to offer guests enhanced services and create new revenue streams.

Operations & Process Optimization

• Develop and implement Standard Operating Procedures (SOPs) for all operational aspects including property turnover inventory management and guest support.
• Manage and optimize daily operations from check‑in/check‑out processes (including smart locks or in‑person key handovers) to on‑call support systems.
• Ensure properties are always guest‑ready by coordinating with housekeeping and maintenance teams.
• Coordinate with suppliers for essential amenities linens and furnishings to ensure a high standard of quality across all units.

Listing Pricing & Portfolio Growth

• Manage all property listings across Online Travel Agencies (OTAs) like Airbnb and using channel management software (e.g. Guesty Hostaway).
• Implement a dynamic pricing strategy using market research and tools like PriceLabs to maximize revenue and occupancy.
• Write compelling and high‑quality listing content optimizing descriptions and photos to attract and convert bookings.
• Identify and pursue opportunities to expand the portfolio by networking with landlords brokers and real estate agents.

Compliance & Documentation

• Handle all aspects of DTCM license registration and ensure every unit complies with Dubais short‑term rental laws.
• Track and reconcile tourism fees guest IDs and other required documentation for reporting.

Requirements

• A minimum of 9 years of hands‑on experience in short‑term rentals and hospitality with strong experience in the Dubai market.
• Deep knowledge of Airbnb operations and DTCM holiday home regulations.
• Proven experience with Property Management Systems (PMS) and channel managers (e.g. Guesty Hostaway).
• Exceptional communication skills in English (Arabic is a plus).
• A self‑starter with an entrepreneurial mindset comfortable working independently in a fast‑paced startup environment.
• A valid UAE Driving License is preferred.

Nice to Have:

• Previous experience working in a startup or small business.
• Familiarity with digital collaboration tools like Notion or Google Workspace.
• Experience with guest messaging automation or CRM tools.