Client Success Manager jobs in United Arab Emirates

If you re a results-driven person with an entrepreneurial mindset, who takes the initiative and thrives in a dynamic environment, then this is a great opportunity to play a pivotal role in a fast-growing cyber security company. You will be able to have a direct impact on the future of our business by helping to influence global adoption of our award-winning Security Validation platform.

The Customer Success Account Manager is a vital role within Picus, tasked with nurturing and expanding our customer relationships across a diverse portfolio that includes accounts in the Middle-East region. This role is pivotal in ensuring customer satisfaction and loyalty while also focusing on meeting and exceeding quotas for renewals and upsells.

What You'll Do

• Develop and maintain strong relationships with a designated portfolio of clients across the Middle-East, ensuring high levels of satisfaction and loyalty
• Conduct regular strategic review meetings to discuss account health, usage trends, and uncover opportunities for product enhancement, renewal, and upsell within these regions
• Understand the unique business challenges and opportunities of clients within these diverse regions and tailor solutions that align with their objectives
• Serve as the main point of contact for your clients, managing any issues or concerns to ensure timely and satisfactory resolution
• Coordinate with sales, product, and technical teams to ensure a smooth onboarding experience for new clients and provide continuous support for existing clients in these regions
• Identify and pursue upsell and cross-sell opportunities within your account set, working towards achieving and exceeding regional quota targets for renewals and upsells
• Analyze and leverage data on customer usage, satisfaction, and feedback from these specific regions to drive improvements in the product and overall customer experience
• Report on regional account performance, focusing on renewal rates and upsell success, and provide insights into regional market trends
• Forge powerful alliances with the Product Management and Sales teams to develop and communicate compelling value propositions for the Picus Security platform, ensuring solutions are perfectly aligned with client needs
• Build actionable growth plans, ensuring customer loyalty and retention, and unlocking opportunities for upsell and cross-sell to achieve zero churn
• Cultivate lasting relationships with key decision-makers and stakeholders, positioning Picus as an essential part of their security solutions and proactively addressing their evolving needs
• Inform customers proactively about the latest security trends and Picus's innovations, reinforcing our position as industry leaders and trusted advisors
• Own the solution process, collaborating with cross-functional teams including professional services, product management, sales, marketing, and support to develop and promote market-driven solutions and services, as well as contributing to marketing initiatives
• Gather and analyze competitive intelligence to keep Picus ahead of industry trends and competitors.
• Act as the customer's voice within Picus, funneling critical feedback to our product and service teams to shape future development strategies and priorities

• Bachelor's degree in Business Administration, Communications, or a related field, with a preference for a technical background
• At least 5+ years of experience in customer success, account management, or a similar client-facing role, preferably in a SaaS provider in the cyber security space
• Proven ability to manage and grow client relationships, with a keen focus on meeting renewal and upsell quotas, especially within the specified regions
• Strong understanding of SaaS business models, technology platforms, and the ability to communicate complex technical concepts effectively
• Excellent communication, negotiation, and interpersonal skills, with the ability to adapt to the diverse cultural and business practices of clients in the Middle-East region
• Analytical skills with proficiency in CRM software and customer success tools, and a track record of using these tools to manage and expand client accounts
• Flexible and willing to travel to customer locations as needed to provide exceptional support and build strong partnerships

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