Customer Success Manager

Planview; United Arab Emirates; Remote; AED 150,000 - 250,000; Full time

Job summary

A global technology firm is seeking a Customer Success Manager to drive solution adoption and growth with their Middle East customers. The role involves building trusted relationships, developing success plans, and ensuring positive customer experiences. Ideal candidates should have significant SaaS experience, strong project management skills, and the ability to engage C-level stakeholders. Join the team for a flexible working environment and various company benefits.

Benefits

Unplugged Days: 4 company-wide paid days off

Paid time to volunteer

Employee Referral bonus program

Flexible work hours/environment

Qualifications

• 5–10 years in customer-facing roles within technology.
• 5+ years in SaaS account management or customer success.
• Strong background in Project Portfolio Management (PPM).

Responsibilities

• Build trusted advisor relationships with key stakeholders.
• Develop and track customer success plans for adoption.
• Own customer advocacy and growth across the enterprise.

Skills

Customer relationship management

Account planning

Project management

Stakeholder engagement

Education

Bachelor’s degree (BA/BS)

Tools

CRM tools

Job description

Company Overview

Planview has one mission: to build the digital future of connected work and empower business, technology, and transformation leaders to accelerate the achievement of the project and product initiatives that matter most to their customers and business. Powered by advanced AI capabilities, our end-to-end platform for Strategic Portfolio Management (SPM) and Digital Product Development (DPD) gives business and technology leaders the strategic foresight to prioritize investments and initiatives, make plans real within constraints, and pivot with certainty when things change.

As a consistent leader in Strategic Portfolio Management in the Gartner Magic Quadrant, Planview helps organizations accelerate the achievement of what matters most, supporting our customers from need to speed, from passion to progress, and from overhead to optimization. We provide the industry’s most comprehensive solutions designed for strategic planning, portfolio and resource management, Lean and Agile delivery, product portfolio management, capability, and technology management (enterprise architecture), innovation management, and collaborative work and project management. Our connected platform of solutions underpins the business and digital transformations of more than 4,500 customers globally, including 59 of the Fortune 100.

At Planview, our people connections drive our innovation and success. Our global team of 1400+ work remotely and across our offices including Austin, Vancouver, Hod Hasharon, Bangalore, Sydney, and Stockholm. We’re proud of our world‑class, connected culture built on our shared values, that supports our teams to be successful from anywhere.

Learn more about our portfolio at planview.com, and connect with us on LinkedIn, Instagram, and Twitter.

The Opportunity

The CSM drives Planview solution adoption, retention, and growth by collaborating across teams to deliver solutions that help Middle East customers achieve desired outcomes. They maintain strong partnerships within Planview, fostering a team‑focused approach to customer success. The CSM also utilizes internal tools and processes to keep management and teams updated on customer status, health, and retention forecasts.

What You'll Do

• Build trusted advisor relationships with key stakeholders, ensuring alignment between Planview solutions and customer goals.
• Develop and track Middle East regional customer success plans to drive adoption, expansion, and long‑term growth across the enterprise.
• Own Middle East region's customer advocacy, retention, and growth, ensuring positive experiences and timely issue resolution.
• Understand customers’ industries, challenges, and objectives to align Planview products with business outcomes.
• Maintain regular communication with key contacts and gather feedback to inform product improvements.
• Collaborate with internal teams to mitigate risks, strategize customer success, and report on retention, growth, and forecasts.
• Support Professional and Education Services sales and license expansions, and travel as required for customer visits and events.

What You'll Bring

• Bachelor’s degree (BA/BS).
• 5–10 years in customer-facing roles within technology, including 5+ years in SaaS account management, customer success, sales, or consulting.
• Strong background in Project Portfolio Management (PPM), Professional Services Automation (PSA), or related solutions, with experience in waterfall, agile, or Lean‑Agile delivery.
• Proven success driving outcomes with enterprise customers and engaging C‑level stakeholders.
• Experience with account planning, project management, and organizational change management.
• Familiarity with Customer Success best practices, CRM tools, and enterprise SaaS environments.
• SAFe Agilist certification and Planview product experience are nice to have.

Benefits at Planview

At Planview, you’ll join our global team and culture which reflects the vibrant communities in which our employees live and work. To support you at Planview, you will enjoy:

• Unplugged Days: 4 company‑wide paid days off per year to recharge and relax.
• Paid time to volunteer through Planview’s Force for Good Week.
• Employee Referral bonus program.
• Flexible work hours/environment.

Now is a great time to join our team. If you are looking for a place to grow your career, innovate with best‑in‑class solutions, and build the future of connected work, Planview is the right place for you!

Diversity, Equity and Inclusion at Planview

As part of our efforts to build a workforce with diverse talent, we encourage applications from Indigenous, Black, and other racialized communities, 2SLGBTQIA+ communities, people with neurodivergence, immigrants, people with disabilities, and other equity‑deserving groups. In addition to building a diverse workforce, we are committed to fostering an inclusive and accessible experience. Reasonable accommodations for the interview process can be requested by emailing [e-mail].