Customer Success Manager

Manpower Group Middle East; Abu Dhabi; On-site; AED 150,000 - 200,000; Full time

Job summary

A leading staffing agency in Abu Dhabi is seeking an experienced Customer Success Manager to drive customer satisfaction and the expansion of cybersecurity solutions. Candidates should have at least 3 years of experience in IT customer success or account management, strong relationship-building skills, and a proven record of upselling. This role is crucial for ensuring long-term customer satisfaction and engagement with our products.

Qualifications

• Minimum 3 years of experience in IT customer success, sales management, or account management.
• Strong relationship-building and communication skills.
• Proven experience in upselling and account growth.

Responsibilities

• Manage customer relationships to ensure long-term satisfaction and retention.
• Serve as the main point of contact for accounts post-sales.
• Drive adoption, onboarding, and usage of products and services.
• Identify upsell and cross-sell opportunities and collaborate with the sales team.
• Provide regular account reviews, reporting, and customer health analysis.
• Ensure timely resolution of customer issues and elevate when needed.

Skills

Relationship-building

Communication

Upselling

Account management

Job description

Role Overview

We are looking for aCustomer Success Managerwith at least3 years of experience in IT, focusing on sales management, account management, and customer retention. The CSM will ensure customer satisfaction, adoption, and expansion of our cybersecurity solutions.

Key Responsibilities

• Manage customer relationships to ensure long-term satisfaction and retention.
• Serve as the main point of contact for accounts post-sales.
• Drive adoption, onboarding, and usage of products and services.
• Identify upsell and cross-sell opportunities and collaborate with the sales team.
• Provide regular account reviews, reporting, and customer health analysis.
• Ensure timely resolution of customer issues and elevate when needed.

Requirements

• Minimum3 years of experiencein IT customer success, sales management, or account management.
• Strong relationship-building and communication skills.
• Proven experience in upselling and account growth.
• Ability to handle multiple clients and manage expectations effectively.