Customer Success Manager

ClearGrid; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A startup in debt resolution seeks a Customer Success Manager to serve as a strategic partner for enterprise clients, optimizing their experience with data-centric solutions. Candidates should have 4+ years of experience, fluency in English and Arabic, and a strong technical background. Join a fast-growing team shaping the future of collections while making a massive industry impact.

Benefits

Real ownership of product development

Opportunity for massive industry impact

High-growth team atmosphere

Qualifications

• 4+ years in a customer success or solutions engineering role.
• Fluency in both English and Arabic.
• Comfortable discussing APIs and data structures.

Responsibilities

• Act as primary contact for enterprise clients.
• Lead client onboarding and solution implementation.
• Proactively monitor account health and performance.

Skills

Customer success management

Technical proficiency

Communication skills

Project management

Fluency in English

Fluency in Arabic

Cloud platforms

APIs

Job description

About ClearGrid

ClearGrid is on a mission to revolutionize the debt resolution industry. We’re using AI, automation, and real-time data to completely rethink how debt collection works, unlocking better outcomes for institutions and individuals alike. Think of us as rebuilding the collections —starting from scratch, with modern tools.

We're a fast-growing startup with ambitious goals, and we’re looking for builders who are hungry to make a real dent in a space with massive untapped potential.

Role Overview

As a Customer Success Manager at ClearGrid, you’ll be an essential, strategic partner to our enterprise clients: understanding their business goals, streamlining onboarding, and optimizing their experience for maximum value with our intelligent, data-centric solutions. You’ll collaborate across engineering, product, and customer success, leveraging your technical savvy and client relationship skills to drive adoption, long-term satisfaction, and retention.

Key Responsibilities

• Act as the primary day-to-day contact for enterprise clients, expertly managing all technical and operational touchpoints.
• Lead client onboarding, solution implementation, and troubleshooting; facilitating smooth integration with ClearGrid’s AI-driven platforms and APIs.
• Understand clients’ technical requirements, mapping them to ClearGrid’s capabilities to ensure maximum value realization.
• Partner with engineering and product teams to resolve complex integration issues, relay feature requests, and provide actionable client feedback.
• Develop comprehensive product and integration documentation tailored to internal and client-facing needs.
• Proactively monitor account health, usage, and performance; identifying opportunities for clients to adopt new solutions and features.
• Help shape customer success strategies, improving processes as our fast-growth startup evolves.
• Represent the client’s voice internally, influencing the product roadmap and contributing to a culture of continuous improvement.
• Occasionally travel to client sites for launches, Quarterly Business Reviews (QBRs), or technical workshops as needed.

Qualifications

• 4+ years in a customer success or solutions engineering role preferably at SaaS, fintech, or data-driven startups.
• Fluency in both English and Arabic a must.
• Demonstrated technical proficiency: you’re comfortable discussing APIs, data structures, solution architecture, and troubleshooting with client tech teams.
• Exceptional communication and presentation skills; you can distill complex technical topics for diverse audiences and manage executive-level relationships.
• Proactive, empathetic, and highly organized—you anticipate client needs and act as a committed partner at every stage.
• Comfortable with cloud platforms, web APIs, and modern analytics tools; experience with AI, automation, or data security is a plus.
• Strong project management and documentation abilities; you thrive in a high-velocity, high-growth environment.

Why Join ClearGrid?

Real ownership: You’ll play a central role in building products that redefine how collections work in the future

Massive industry impact: This is one of those rare spaces where almost everything is still to be built.

High-growth team: We’re scaling fast, and the systems, tools, and processes you help create will shape our foundation.