Senior Customer Success Manager - SaaS & Cloud (Enterprise)

F5 Networks; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

F5 Networks is seeking a Senior Customer Success Manager to drive customer adoption and success for their Distributed Cloud solutions. The ideal candidate will have a strong background in customer-facing roles, especially within SaaS environments, and possess excellent communication skills. This pivotal position involves ensuring customer satisfaction and developing strategic success plans to achieve business outcomes.

Qualifications

• 6-8 years of customer-facing experience in a SaaS organization preferred.
• Proficiency in English is required.
• Ability to travel up to 10% of the time.

Responsibilities

• Ensure success of F5 customers by providing oversight and recommendations.
• Lead strategic Quarterly Business Reviews with customers.
• Identify renewal risks and collaborate for successful renewals.

Skills

Customer-focused approach

Consultative engagement style

Data-driven curiosity

Excellent communication skills

Education

Bachelor's degree in technical or business-related field

Job description

F5 Networks is seeking a Senior Customer Success Manager to drive customer adoption and success for their Distributed Cloud solutions. The ideal candidate will have a strong background in customer-facing roles, especially within SaaS environments, and possess excellent communication skills. This pivotal position involves ensuring customer satisfaction and developing strategic success plans to achieve business outcomes.