B2B Sales Coordinator: Client Solutions & Ops Support

Majid Al Futtaim; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading retail group in Dubai seeks a B2B Sales Coordinator to support their B2B Sales Manager with various administrative tasks aimed at delivering exceptional customer service. The ideal candidate will have at least 2 years of retail or secretarial experience, possess strong problem-solving skills, and be proficient in Microsoft Office. Responsibilities include preparing reports, addressing customer inquiries, and ensuring data accuracy while liaising with store teams. This role contributes significantly to customer satisfaction and operational efficiency.

Qualifications

• Minimum of 2 years retail experience in cash handling and/or secretarial experience.
• Proficiency in customer service and problem-solving skills.

Responsibilities

• Prepare daily individual and sales/KPI reports.
• Answer customer phone calls and address concerns promptly.
• Maintain departmental filing system and update customer data.
• Compile and format statistical and budget-related reports.
• Prepare quotations for customers based on requirements.
• Liaise with store teams for stock availability.
• Champion customer service standards as per company guidelines.
• Support internal teams through the sales process.

Skills

Customer service

Problem solving

Microsoft Office Suite

Education

High School Certificate

Job description

A leading retail group in Dubai seeks a B2B Sales Coordinator to support their B2B Sales Manager with various administrative tasks aimed at delivering exceptional customer service. The ideal candidate will have at least 2 years of retail or secretarial experience, possess strong problem-solving skills, and be proficient in Microsoft Office. Responsibilities include preparing reports, addressing customer inquiries, and ensuring data accuracy while liaising with store teams. This role contributes significantly to customer satisfaction and operational efficiency.