Associate Customer Success Manager (Performance Marketing) - Dubai

ROI Hunter; Dubai; Hybrid; AED 120,000 - 200,000; Full time

Job summary

A global SaaS company in Dubai is looking for a Customer Success Manager to support e-commerce clients in optimizing their digital promotions. You'll manage the customer lifecycle, providing insights to enhance their performance. This role requires at least 2 years of experience in a similar position, proficiency in both English and Arabic, and the ability to adapt in a dynamic environment. Join a collaborative team with a strong culture that values flexibility and learning.

Benefits

30 days of holiday

Education budget

Quarterly performance bonus

Phone allowance

Flight ticket allowance

WFH subsidy (€150 quarterly)

Company and team events

Qualifications

• Minimum 2 years of experience as a Customer Success or Account Manager in Performance Marketing.
• Knowledge about Google and Meta Ads.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Manage the full customer cycle from onboarding to renewals.
• Provide analytical insights to clients.
• Support clients in elevating their ROAS and revenue.

Skills

Fluent English

Fluent Arabic

Data analytics

Business acumen

Job description

Overview

Who are we looking for? We are seeking a Customer Success Manager or Account Manager with strong experience in Performance Marketing who is passionate about helping clients find and promote their best products while using (and co-creating) a unique SaaS solution. We are proud partners of Meta, Google and Snapchat and through our Product Performance Management platform we influence every 43rd online purchase worldwide, working with major retailers like Adidas, Damas Jewellery, Landmark Group, 6thStreet and others.

Where? It’s a hybrid setup where you will balance working from home and in our JLT Office.

When? As soon as it is possible for you.

About the role

• Our Customer Success Managers work as strategic partners to our clients, big e-commerce retailers, and help them to scale their digital promotions and commercial activities to make their businesses more profitable and sustainable.
• You will be responsible for the full customer cycle—from onboarding the client into our SaaS platform up to regular business reviews and renewals—being their partner through strategies and successes. By providing tailor-made analytical and business insights you will support your clients in elevating their ROAS, ROI and revenue.
• We work with medium and large enterprise clients across the EMEA. You will be assigned a portfolio of clients mainly from the Middle East, Africa, India and partly from Europe as well.
• In this role, you can learn more about the e-commerce business and the strategies behind the success of top brands, how to get data insights and translate them into action points, how to create case studies, and educate our clients to adopt new approaches or platform features to become even more successful.
• You will also learn about cross-team collaboration within a culture that shapes the future of the e-commerce world.

About you

• You thrive in a fast-paced environment where things change as we find better solutions.
• You have a minimum of 2 years of experience as a Customer Success or Account Manager (direct responsibility for a B2B client portfolio) within the Performance Marketing environment, ideally from a MarTech / AdTech company.
• Marketing Technology is your passion and you have at least some knowledge about Google and Meta Ads (or you are already an expert).
• Business acumen and data analytics come naturally to you.
• You value company culture and enjoy working with smart, friendly people.
• You speak fluent English and Arabic.
• You are based in Dubai and willing to commute to the JLT Office (onboarding may include home office on Fridays; after onboarding, per agreement with your leader). If you are based in Saudi Arabia, it could work too.
• You are open to occasional travel to meet clients personally for regular business reviews.

What it's like to work in the CSM team

The EMEA CSM team has 8 people with two leaders for UK & CEE and MEAA. The team collaborates closely and supports each other. You will work with experts like Shelly, Jason, Vitoria and other team members across the company.

Perks and benefits

• 30 days of holiday
• Education budget for your development
• Quarterly performance bonus (or commission)
• Phone allowance
• Flight ticket allowance
• Vacation allowance
• WFH Subsidy (€150 once per quarter)
• Company and team events (online & offline)

We believe the most important thing is the culture we create and live every day. So, what’s it like to work with us?

We care about

• Autonomy and flexibility – We trust each other. Impact and delivered outcomes matter more than time spent in the office. We choose approaches and solutions as long as we deliver outcomes. We are accountable, self-driven and proactive.
• Learning together and our growth – Collaboration and knowledge sharing are essential. We support each other’s development and education based on job needs.
• Openness – Feel free to ask questions and seek honest answers.
• Supporting each other – Having the right people around you who listen and care is valued.

Your hiring journey with us

1. Complete a quiz to demonstrate CSM and performance marketing knowledge
2. Meet our Recruiter to understand the role and share your story
3. Meet your future leader and align on mutual expectations
4. Learn more about the role by completing an activity, including having our expert as your buddy
5. Demonstrate your skills during a presentation to your future leader and other experts
6. Receive a job offer

Who we are

Start-up originally from Brno, CZ, now operating worldwide. We help companies scale their digital promotions and commercial activities through our Product Performance Management platform, influencing every 43rd online purchase worldwide, with retailers such as Adidas, Boohoo, M&S, River Island, and Farfetch. We are an official partner for Meta Business & Instagram, Google and Snapchat. We employ over 90 Hunters across 4 continents and 20 nationalities. If you like what you’ve seen, apply now and let’s learn more about each other. You can also learn more about us on LinkedIn and Instagram.