Customer Success Manager, MENA

Uplift People Consulting; Dubai; On-site; AED 150,000 - 200,000; Full time

Job summary

A dynamic recruitment agency is seeking a skilled Customer Success Manager to join a fast-growing mobile ad tech company in Dubai. You will help grow revenue through strategic account management and client relationships, ensuring successful platform adoption. Candidates should have 3+ years in a programmatic work environment and strong adaptability skills. This role offers the opportunity to engage with clients and enhance their digital strategies.

Qualifications

• 3+ years of experience in a DSP/programmatic work environment.
• Ability to work comfortably with multiple clients and accounts.
• Fluent English language skills.

Responsibilities

• Collaborate with cross-functional teams as a customer advocate.
• Review campaign performance and provide detailed feedback.
• Educate clients on new platform features and services.

Skills

Experience in advertising technology

Communication skills

Organizational skills

Data analysis

Adaptability to technology

Client management

Job description

Description

About Uplift

Uplift is a dynamic agency specializing in global talent search, covering EMEA, LATAM, USA, and APAC. With successful placements in 52 countries, we combine speed and cutting‑edge technology to source top executive and mid‑senior talent across various functions. Our innovative approach integrates global networks, AI, and advanced recruitment tools. Beyond recruitment, we engage with our audience through our podcast, newsletter, and webinars, ensuring we stay at the forefront of talent acquisition and global HR trends.

About Our Client

Our client is a fast‑growing mobile ad tech company specializing in in‑app programmatic advertising. Their Demand‑Side Platform (DSP) empowers advertisers to efficiently reach their target audience across mobile devices. They are seeking a skilled and experienced Customer Success Manager to join their dynamic team and contribute to their continued success.

As a Customer Success Manager, you will help grow revenue and drive platform adoption through strategic account management and strong client relationships. Working closely with Sales and Media Buying teams, you’ll support clients in achieving their business goals, guiding them through platform onboarding, DSP strategy, optimization, and ongoing success. You’ll play a key role in integrating the platform into their digital strategy.

Requirements

Responsibilities :

• Collaborate with cross‑functional teams as a customer advocate to integrate client feedback and experience metrics into decisions on products to simplify client usability and improve overall client experience
• Work closely with the Media Buying team to help them understand client objectives and goals to create the best media buying strategy for each new client
• Review campaign performance and provide detailed feedback to media buyers to adjust campaign setup and achieve optimization
• Work closely with the Media Buying and Sales teams to drive revenue and enhance the performance of client campaigns
• Educate clients on new platform features, DSP partners, services, and relevant practices
• Educate and grow the programmatic buying knowledge of clients.

Qualifications :

• Experience in advertising technology or a related field
• 3+ years of experience in a DSP / programmatic work environment
• Ability to adapt quickly to a rapidly changing technology environment
• Ability to learn complex software applications and thrive in a fast‑paced, digital environment
• Excellent written and verbal communication, organizational, & time management skills
• A passion for achieving higher levels of growth and development with Bidease
• Ability to assist, manage and abide by clients needs and work with complaints in a concise and respectful manner
• Comfortable working with multiple clients and accounts at a time across a diverse set of industries
• Ability to analyze and interpret significant amounts of data
• Ability to speak, read, and write in English fluently