Customer Success Manager - Operations, KitchenPark - Emirati National

KitchenPark; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading food tech company in the UAE is looking for a Customer Success Manager. You will engage operators of delivery-only businesses and drive customer retention efforts while looking for growth opportunities. Ideal candidates are Emirati nationals with experience in Customer Success, fluency in Arabic and English, and a passion for improving client satisfaction. This role is based in Dubai and requires on-site collaboration.

Qualifications

• 3-5 years of Customer Success experience.
• Must be a UAE national (Emirati).
• Proven track record of developing customer retention strategies.
• Strong analytical skills with attention to detail.
• Prince2 or PMP qualifications desirable.

Responsibilities

• Drive engagement of 50+ operators across UAE.
• Identify opportunities for customer growth.
• Develop and maintain reports for customer growth.
• Collaborate with internal teams to communicate customer portfolio health.

Skills

Customer Success experience

Fluent in Arabic and English

Data-driven problem solving

Relationship building

Analytical excellence

Job description

Customer Success Manager - Operations, KitchenPark - Emirati National

Dubai

Customer Success Manager (Emirati National)- Operations

Who we are

KitchenPark helps restaurateurs around the world succeed in online food delivery - our goal is to make food more affordable, higher quality and convenient for everyone.

We take underutilized properties and transform them into smart kitchens so they can better serve restaurateurs, customers and the neighborhoods they’re in. Every time we launch a new facility we create jobs in that neighborhood, and we’re proud to provide a wide range of cuisines and options for healthy food at an affordable price.

We're changing the game for restaurateurs whether they’re entrepreneurs opening their first restaurant all the way through to your favorite global quick-service restaurant chains.

What you’ll do

• Drive engagement of 50+ operators of delivery-only businesses (i.e. customers) across UAE, serving as a strategic advisor, and ensuring their happiness, profitability, growth and retention.
• Systematically identify opportunities for customer growth and expansion within and outside our infrastructure, leveraging up-to-date industry knowledge.
• Develop and maintain tools and reports that are shared with customers and contribute to the growth of their businesses.
• Develop and maintain tools, reports and datasets that improve the operational efficiency and productivity of the internal team.
• Closely collaborate with internal teams to communicate the health of the customers' portfolio, enabling the business to make more informed decisions.

What we’re looking for

• 3-5 years of Customer Success experience.
• Must be a UAE national (Emirati).
• Industry experience in the FoodTech market is a plus.
• A proven track record of developing revenue-driven strategies that enhance customer retention while driving overall business growth.
• Someone resilient, who sees challenges as stepping stones to success and thrives in a dynamic environment.
• Arabic and English language skills are a prerequisite. You must be fluent in Arabic and English.
• Relationship building is key, as we seek a candidate who can foster strong, lasting connections with both clients and team members.
• Customer obsession is a must, with a dedication to going above and beyond to ensure our clients' satisfaction.
• Data-driven problem-solving is a crucial skill, as we rely on data to make informed decisions and drive innovation.
• We expect analytical excellence, with a keen eye for detail and the ability to turn data into actionable insights. You should be incredibly well organised (Prince2 or PMP qualifications desirable)
• Demand for online food delivery is growing really fast! In the last 5 years, just in the US, the overall market has expanded 10X from $10B to $100B, and could expand to $500bn- $1T by 2030.
• Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery.
• Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success.

What else you need to know

This role is based in our Dubai Internet City office location. As a company driven by innovation and continuous change, close collaboration is essential. We’re constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That’s why all of our office-based teams work onsite, five days a week.

Ready to join us as we serve those who serve others?

#LI-Onsite