Customer Service Manager – Dubai

Le Chene; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A logistics company in Dubai is seeking a Customer Service Manager who is fluent in Chinese and English. The role involves overseeing customer service operations, managing enquiries, and maintaining client relationships. Ideal candidates should have over 4 years of experience in customer service or logistics, alongside strong communication and organizational skills. This position offers a dynamic working environment within the UAE's logistics sector.

Qualifications

• 4+ years customer service or logistics experience.
• Fluency in both Chinese and English is essential.
• Strong communication and organizational skills are required.

Responsibilities

• Oversee customer service operations for the UAE business.
• Lead customer service delivery and coordination.
• Manage customer enquiries and issue resolution.
• Maintain service standards and client relationships.

Skills

Chinese fluency

English fluency

Communication skills

Organisational skills

Job description

Customer Service Manager (Chinese Speaking) – Dubai

About the Company
YTYCHEM INTERNATIONAL FZE is the UAE arm of Yongtaiyun Chemical Logistics Co., Ltd, a global provider of chemical logistics and integrated supply-chain solutions.

The Role
The Customer Service Manager will oversee customer service operations for the UAE business, acting as a key interface between clients, operations and internal teams.

Key Responsibilities

• Lead customer service delivery and coordination
• Manage customer enquiries and issue resolution
• Liaise with warehouse, transport and operations
• Maintain service standards and client relationships

Profile

• 4+ years customer service or logistics experience
• Chinese and English fluency required
• Strong communication and organisational skills