Client Services Manager jobs in United Arab Emirates

Location: Dubai, United Arab Emirates. In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow’s possible. Thales has built a presence in the United Arab Emirates for over 35 years, and today has over 300 employees. Thales in the UAE is part of our Middle East business that has 1,800 people across Egypt, Iraq, Kuwait, KSA, Lebanon, Oman, Pakistan, Qatar and UAE. Together we delivered technology for the Dubai metro, the longest driverless metro network in the world and a fare collection system that processes up to 250,000 transactions per day. We make UAE a safer place by providing secure electronic payment solutions, cyber security systems and communications as well as security systems for Dubai International Airport and air traffic management and navigation systems for Abu Dhabi’s airport.

Within the Export Sales Department, you will be responsible for maintaining and developing a portfolio of clients and prospects of Thales Land & Air Systems (LAS) Civil Air Systems in Air Traffic Management Solutions and Systems and Civil Surveillance Radars in the Middle East and KSA (ATM and SRC domains).

• Participate in the definition of the commercial strategy for the different customers of your zone
• Draft key customers’ account plans in order to ensure the Short / Medium / Long Term Business Action Plans, and to align all departments of the company
• Promote and sell the Air Traffic Management Systems and Civil Surface Radar systems in line with the objectives of the GBU LAS and the Group
• Ensure customer satisfaction
• Coordinate with Thales country directors
• Coordinate closely with the business development team for project identification and monitoring of upstream commercial actions, taking over identified opportunities through to the entry into force of contracts on your defined scope
• Ensure the permeability of our civil and military business, in coordination with the commercial and military KAM teams
• Responsible for and, ensure regular reporting and monitoring of commercial forecast and gross margins (CRM Base)

• Have at least 5 years commercial experience in an international context
• Familiar with complex sales and long export sales cycles (B2G and / or B2B)
• Comfortable in a multicultural environment, and you have demonstrated flexibility, open-mindedness and leadership
• Autonomous, with excellent inter-personal skills
• Actively listen to your customers and share information within your team
• Fluent in English (read, written and spoken) and preferably also in Arabic and French

• Higher education at the level of BAC + 4/5 (engineering or commerce)

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!