Customer Service Manager

ZF; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading service organization in Dubai is seeking a proactive Customer Service Manager to lead the team and ensure high customer satisfaction. The role requires managing inquiries through various channels, optimizing processes, and fostering a culture of continuous improvement. Ideal candidates should have 2-3 years of commercial experience along with 4-6 years in customer support, strong interpersonal skills, and the ability to lead remote teams effectively. This is a valuable opportunity to join the ZF team and drive exceptional service delivery.

Qualifications

• Minimum 2-3 years of commercial experience and 4-6 years in customer support.
• Experience in leading remote teams in a matrix organization.
• Demonstrated leadership and problem-solving skills.

Responsibilities

• Lead commercial and technical support to ensure high customer satisfaction.
• Manage customer inquiries across multiple communication channels.
• Optimize sales desk processes to enhance efficiency and service quality.

Skills

Leadership

Problem-solving

Interpersonal skills

Communication skills

Collaboration

Job description

Req ID 76069Dubai United Arab EmiratesZF Services Middle East Limited Liability Company

Customer Service Manager

We are seeking a proactive and experienced Customer Service Manager to manage our team and deliver exceptional service.

What you could expect as a Customer Service Manager:

Lead commercial and technical support to ensure high customer satisfaction
Manage customer inquiries across multiple communication channels
Coordinate team resources to guarantee optimal availability for customers
Set service levels track performance and drive continuous improvement
Develop working instructions and train the team to uphold standards
Optimize sales desk processes to enhance efficiency and service quality
Implement a culture of continuous feedback to improve customer experience
Support sales campaigns ensure contract and manage all customerrelated information (quotes contracts invoices etc.

What we expect from you as a Customer Service Manager:

Minimum 23 years Commercial experience and 46 years customer support
Demonstrated leadership & problemsolving skills
Excellent interpersonal networking and communication skills
Experience in leading remote teams in a matrix organization
Rigor in managing targets
Fostering collaboration & empowerment
Impacting and influencing skills
Positive attitude

Be part of our ZF team as Customer Service Manager and apply now!

Contact

Tereza echurov

Required Experience:

Manager