Customer Service Manager

Le Chene; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A logistics company in the UAE is seeking a Customer Service Manager to oversee operations. This key role requires managing customer inquiries, leading service delivery, and maintaining client relationships. Ideal candidates should have over 4 years of experience in customer service or logistics, with fluency in both Chinese and English, along with strong communication and organizational skills. This position offers the chance to directly coordinate between clients and internal teams in a dynamic environment.

Qualifications

• 4+ years of customer service or logistics experience.
• Fluency in both Chinese and English is required.
• Strong communication and organizational skills are essential.

Responsibilities

• Lead customer service delivery and coordination.
• Manage customer enquiries and issue resolution.
• Liaise with warehouse, transport and operations.
• Maintain service standards and client relationships.

Skills

Chinese fluency

English fluency

Strong communication skills

Organisational skills

Job description

About the Company

YTYCHEM INTERNATIONAL FZE is the UAE arm of Yongtaiyun Chemical Logistics Co., Ltd, a global provider of chemical logistics and integrated supply-chain solutions.

The Role

The Customer Service Manager will oversee customer service operations for the UAE business, acting as a key interface between clients, operations and internal teams.

Key Responsibilities

• Lead customer service delivery and coordination
• Manage customer enquiries and issue resolution
• Liaise with warehouse, transport and operations
• Maintain service standards and client relationships

Profile

• 4+ years customer service or logistics experience
• Chinese and English fluency required
• Strong communication and organisational skills