Customer Service Manager – Dubai

Le Chene; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A logistics company is seeking a Customer Service Manager to oversee operations in the UAE. The successful candidate will lead customer service delivery and handle key resolutions, maintaining high service standards and client relationships. Applicants should have at least 4 years of experience in customer service or logistics, with fluency in Chinese and English. Strong communication and organisational skills are crucial for this role.

Qualifications

• Minimum 4 years of customer service or logistics experience.
• Fluency in Chinese and English is mandatory.
• Strong communication and organisational skills required.

Responsibilities

• Lead customer service delivery and coordination.
• Manage customer enquiries and issue resolution.
• Liaise with warehouse transport and operations.
• Maintain service standards and client relationships.

Skills

Customer service experience

Fluent in Chinese

Fluent in English

Strong communication skills

Organisational skills

Job description

About the Company

YTYCHEM INTERNATIONAL FZE is the UAE arm of Yongtaiyun Chemical Logistics Co. Ltd, a global provider of chemical logistics and integrated supply-chain solutions.

The Role

The Customer Service Manager will oversee customer service operations for the UAE business acting as a key interface between clients' operations and internal teams.

Key Responsibilities

• Lead customer service delivery and coordination
• Manage customer enquiries and issue resolution
• Liaise with warehouse transport and operations
• Maintain service standards and client relationships

Profile

• 4 years customer service or logistics experience
• Chinese and English fluency required
• Strong communication and organisational skills