CENTRAL RESERVATIONS & CUSTOMER SERVICE MANAGER

The Team Builders; Dubai; On-site; AED 167,400 - 223,200; Full time

Job summary

A prestigious hospitality group in Dubai is seeking a passionate Central Reservations & Customer Service Manager. This role involves overseeing venue reservations and leading a dedicated customer service team. You will train and coach staff, resolve guest complaints, and aim to enhance revenue through strategic collaboration. The ideal candidate has at least 3 years in a managerial capacity, with proven leadership experience in the tourism and hospitality sector. This position offers an opportunity to shape exceptional customer experiences.

Qualifications

• 3 years in a managerial role.
• Proven leadership in reservations & customer service.
• Ability to multitask and lead under pressure.

Responsibilities

• Overseeing large venue reservations and optimizing booking performance.
• Leading a proactive customer service team.
• Training, coaching, and driving high service standards.
• Enhancing revenue through B2B collaboration and upselling.
• Resolving guest issues with professionalism and empathy.

Skills

Leadership skills

Interpersonal skills

Multitasking

Conflict resolution

Job description

Were Hiring: Central Reservations & Customer Service Manager
Are you a dynamic leader with a passion for guest service and a strong network in the tourism and hospitality sector Join a prestigious hospitality group in Dubai and play a key role in shaping world class customer experiences!

Key Highlights:

• Must have strong links with tour operators and DMCs
• Experienced in handling high-level guest complaints
• Strong leadership and interpersonal skills a must

Youll Be Responsible For:

• Overseeing LARGE venue reservations & optimizing booking performance
• Leading a proactive customer service team
• Training, coaching and driving high service standards
• Enhancing revenue through B2B collaboration and upselling
• Resolving guest issues with professionalism and empathy

Minimum Requirements:

3 years in a managerial role
Proven leadership in reservations & customer service
Ability to multitask and lead under pressure
Experience with group bookings and B2B travel partners

Ready to take the next step in your hospitality leadership journey