Client Service Representative jobs in United States

Job Description

Job Summary:

To be based in Abu Dhabi, the role will cover key franchise and prospect names in the MENA region. The Platform Sales Manager is responsible for actively managing client strategic relationship and profitability, understanding client needs, increasing prospecting for new clients and developing incremental sales revenue, cultivating and broadening client intimacy, creating strong references and presenting and developing appropriate product solutions. This is done in accordance with client retention and incremental sales plans.

A Sales Manager supports the firm's sales strategy and works in collaboration with areas such as client service management, product management, operations, technology, risk, credit and legal to optimize product and service delivery. They act as a principal point of contact with the client as a window into J.P. Morgan and on day to day commercial and contractual issues and must act as their advocate within the firm. A strong history of building internal and external strategic selling networks will be key to your success. You must be a master of all aspects of direct selling (including virtual) including developing relationships for lead generation. In addition, you will be responsible for establishing solid partnerships with other JPMorgan Chase businesses in your region to identify and close cross-sell corporate card opportunities.

Job Responsibilities:

• Assuming full responsibility for managing all aspects of the client relationship
• Identifying opportunities to increase revenue through product development and cross selling CIB products maintaining and growing the existing book
• Ownership of all Legal & commercial negotiation under supervision of Lead Sales Manager
• In depth knowledge of the client's business strategies and objectives, ensuring wherever possible that J.P. Morgan contributes in the fulfilment of those objectives
• Briefing notes preparation working with global colleagues to pull together global view of relationships where appropriate
• Contributing directly to the line of business revenue targets through growth across client portfolio
• Develop strategy for prospect penetration including researching the names thoroughly
• Create sales plans, playbooks and calling schedules
• Work with other bank partners across LOBs to seek an introduction to prospect
• Management of Client Financials including close monitoring of run rates and liaison with Business Management and Product Controllers
• Use of MY revenue tool and creating revenue estimates and projections and pulling global report
• Ownership of all team SCRIBE deals ensure approval and forecast management, where relevant presenting deals in New Deal Approval Forum
• Monitoring quarter-end Cash balances and liaison with Client PM's and Head of Cash Management to have balances at appropriate levels
• Working with Client Service Management, Product Management & Operations Groups to assist in driving product development and addressing product gap

Required Qualifications, Capabilities, and Skills:

• Proven sales record preferred or previous roles with a client facing component
• Prior experience in sales & relationship management function within a financial services organisation
• Direct relevant market client segment (Asset Managers/Asset Owners) and Securities Services product experience
• Effective people and interpersonal skills and experience
• Educated to Degree level or equivalent
• Proficient knowledge of MS Outlook, Word, Excel, and PowerPoint.
• Available to travel (at least 25%)

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

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