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Warranty and Aftersales Manager
Job summary
A leading vehicle manufacturing company is seeking a Parts & Warranty Manager to oversee spare parts inventory and warranty processes. The ideal candidate will have at least 5 years of experience in parts and warranty management, preferably in manufacturing or automotive sectors. Responsibilities include supplier relations, managing the warranty program efficiently, and ensuring customer satisfaction. Strong negotiation skills and knowledge of inventory management are essential. This position is based in Ras al-Khaimah, UAE.
Qualifications
- Minimum 5 years of experience in parts management or warranty management.
- Experience in manufacturing or automotive industries preferred.
- Familiarity with inventory management systems is advantageous.
Responsibilities
- Oversee the ordering, stocking, and distribution of spare parts.
- Administer the warranty program, processing claims and ensuring compliance.
- Maintain relationships with suppliers, negotiating contracts for pricing and service.
- Provide technical support for customers regarding parts and warranty services.
- Ensure compliance with warranty processes and prepare regular reports.
Skills
Education
About the Company: The Parts & Warranty Manager is responsible for overseeing the management of spare parts inventory, ensuring timely availability and distribution of parts, as well as managing the warranty processes for products. This role ensures that customer satisfaction is maintained through efficient warranty services and by managing the parts inventory effectively.
- Oversee the ordering, stocking, and distribution of spare parts to meet customer and operational needs.
- Ensure the parts inventory is maintained at optimal levels to prevent shortages or overstock.
- Track parts usage and forecast future parts needs based on historical trends and sales forecasts.
- Administer the warranty program, including processing warranty claims, handling returns, and ensuring compliance with warranty policies.
- Ensure timely processing of warranty claims and repairs, coordinating with vendors and suppliers when necessary.
- Monitor warranty performance metrics and identify areas for improvement in the warranty process.
- Maintain relationships with parts suppliers and manufacturers, ensuring timely and cost-effective procurement.
- Negotiate contracts and terms with suppliers to obtain the best pricing and service levels for parts and warranty services.
- Ensure suppliers meet quality and delivery expectations, resolving any supply chain issues promptly.
- Provide technical support and guidance to customers regarding parts and warranty services.
- Resolve customer issues related to parts and warranty claims, ensuring a high level of satisfaction.
- Work closely with customer service teams to handle escalated warranty-related customer complaints.
- Ensure all warranty processes comply with legal and company policies and guidelines.
- Prepare regular reports on warranty claims, parts usage, inventory levels, and associated costs.
- Analyze warranty data to identify trends and recommend strategies to reduce warranty costs.
- Supervise and train staff involved in parts management and warranty processing.
- Develop and implement team performance standards, providing guidance and support to ensure effective operations.
- Education: Bachelor’s degree in Business Administration, Supply Chain Management, Engineering, or a related field.
- Experience: Minimum 5 years of experience in parts management, warranty management, or related roles, preferably in manufacturing or automotive industries. Experience working with suppliers, warranty programs, and inventory management systems.
- Strong knowledge of inventory control and supply chain management.
- Excellent negotiation and vendor management skills.
- Ability to analyze data and create reports.
- Strong communication and problem-solving skills.
- Experience in manufacturing or automotive industries.
- Familiarity with warranty programs and inventory management systems.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.