Client Relationship Manager jobs in United Arab Emirates

Company Description

First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas, and beliefs of others. We’re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you’ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other, and respecting different viewpoints, we grow stronger – together.

Job Description

1. Achieve or exceed agreed core product sales targets to build a new customer base for FAB.
2. Promote the sales of core products in the assigned area or work.
3. Build and maintain effective business relationships with customers.
4. Assist in conducting promotional activities, meetings, and roadshows in the assigned area to achieve sales targets.
5. Ensure submitted customer applications and documentation are complete and error-free.
6. Follow up on document discrepancies approved as deferrals.
7. Minimize errors and act upon them for correction and re-submission if necessary.
8. Provide sales MIS reports to line manager/Area Head regularly.
9. Gather and communicate ongoing customer/market feedback to improve business.
10. Provide Sales DSR to Sales Manager regularly.
11. Ensure high levels of customer service during business dealings.
12. Adhere to the code of conduct and ethics, especially when authenticating KYC documents.
13. Capitalize on cross-selling opportunities.
14. Perform duties of Team Leader in their absence if assigned.
15. Recommend customer applications that are good credit risks and comply with FAB policy.
16. Possess good convincing and negotiating skills due to product complexity.
17. Stay aware of competitors and suggest product improvements.
18. Maintain effective relationships with all branches and internal departments.
19. Handle routine problems and complaints professionally, escalating only significant issues.
20. Be vigilant about fraudulent activities or unethical incidents and report concerns immediately.
21. Avoid arguing with customers and refrain from making commitments.
22. Maintain effective relationships with teammates and supervisors.
23. Ensure accurate sharing of product information with customers.
24. Adhere to Standard Operating Procedures, Policies, and Service Standards of the bank.

• High school diploma or preferably a university degree.
• Desirable to have a sales diploma or certification.
• 1 to 2 years of experience in selling banking products in a financial company.