Client Relationship Manager jobs in United Kingdom

As a Resort Host Supervisor you will lead by example in delivering Banyan Trees signature experiencecentered on mindfulness gracious hospitality and personalized well-being. In this leadership role you will guide the Resort Host team to ensure every guest journey is seamless intuitive and infused with calm elegance. You will serve as a mentor quality guardian and brand ambassador fostering a culture of care attention and authentic connection.

Key Responsibilities

Guest Experience & Service Excellence

• Supervise daily Resort Host operations ensuring every guest is welcomed with warmth and personalized care from arrival to departure.

• Champion Banyan Trees wellness philosophy in all guest interactions creating a peaceful luxurious and intuitive atmosphere.

• Handle guest feedback and service recovery with empathy and professionalism turning moments of concern into moments of trust.

• Ensure the team maintains a poised and professional presence at the reception and guest areas at all times.

Team Leadership & Development

• Mentor coach and inspire Resort Hosts to exceed service expectations and embody brand values in every interaction.

• Facilitate daily briefings and ongoing training to enhance mindfulness guest engagement and wellness knowledge.

• Assist with scheduling and ensure appropriate staffing levels to maintain personalized service during peak and non-peak hours.

Operations & Quality Standards

• Ensure all standard operating procedures (SOPs) are followed consistently aligned with Banyan Trees luxury and wellness standards.

• Oversee accurate and timely updates of guest profiles and preferences in the system.

• Conduct daily checks on in-house guest credit limits and oversee the proper handling of billing inquiries.

• Support Accor Live Limitless (ALL) loyalty program enrollments ensuring targets are achieved in a thoughtful non-intrusive manner.

Wellness & Brand Integrity

• Maintain up-to-date knowledge of all wellness offerings spa treatments rituals local experiences and property events.

• Guide guests with personalized recommendations based on their individual preferences and wellness intentions.

• Ensure adherence to health & safety protocols Banyan Trees Code of Ethics and local operational regulations.

Qualifications :

Experience/Certificates/Education

• Minimum 23 years of experience in a front office or guest relations supervisory role within a luxury or wellness-focused hospitality environment.

• Strong leadership and people management skills with a calm composed and guest-centric approach.

• Exceptional communication skills in English; additional languages are an advantage.

• Deep understanding of wellness hospitality standards cultural sensitivity and intuitive guest service.

• Must be able to handle a multitude of tasks in an intense ever-changing environment while remaining calm and collective.

• Must be flexible in terms of working hours.

• A hospitality diploma is an asset.

• Must have the ability to handle cash effectively and accurately.

• Proficient in front office systems (e.g. Opera) and Microsoft Office suite.

Additional Information :

• We are dedicated to fostering your growth and success every step of the way. We understand the importance of providing you with the support training and leadership necessary to excel in your role. Thats why we offer comprehensive training and development programs tailored to sharpen your skills and elevate your expertise in the luxury hospitality sector. Your journey with us is not just about achieving your goals but also about continuously refining your capabilities and making meaningful contributions to our shared success.

Remote Work :

No

Employment Type :

Full-time