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Pioneer Talent Program - Customer Service Representative
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Pioneer Talent Program - Customer Service Representative
Job summary
Binance seeks a Customer Service Representative for its Pioneer Talent Program, targeting early-career professionals eager to enter the crypto space. The role offers comprehensive training, mentorship from industry experts, and the opportunity to engage with a high-performance support team, ensuring users receive excellent service in a dynamic environment.
Benefits
Qualifications
- 0–5 years of relevant experience in customer service.
- Native-level French and advanced English proficiency is required.
- Experience supporting cross-functional teams is a plus.
Responsibilities
- Handle high-volume live chats and online customer interactions.
- Provide clear, accurate, and comprehensive assistance.
- Record and route customer requests to relevant departments.
Skills
Education
Crypto Jobs
Binance is the world’s leading blockchain ecosystem and digital asset exchange. Trusted by over 230 million users across 100+ countries, Binance offers cutting-edge solutions in trading, finance, education, research, and more—all built with a mission to increase financial freedom and transparency worldwide.
This is your gateway into the world of Web3 and blockchain. Binance's Pioneer Talent Program targets early-career professionals eager to gain real-world experience in crypto. Participants will receive:
- A full-time role with onboarding training
- 1:1 mentorship from industry experts
- Hands-on exposure to Binance operations
- Career development within a dynamic global company
Eligibility: 0–5 years of relevant experience
About the Customer Service Team
You’ll join a globally distributed, high-performance support team that ensures users receive responsive, accurate, and human-centered service. Support channels include ticketing systems and live chat—covering user inquiries, KYC, complaints, and more.
- Handle high-volume live chats and online customer interactions
- Provide clear, accurate, and comprehensive assistance
- Follow communication protocols and service policies
- Record and route customer requests to relevant departments
- Resolve issues within defined timeframes and follow up effectively
- Continuously engage and delight users with empathy and professionalism
- Minimum 1 year of customer service experience (ideally in finance or e-commerce)
- College degree or above
- Native-level French and advanced English proficiency
- Experience supporting cross-functional teams is a plus
- Proactive, detail-oriented, and honest
- Resilient under pressure with excellent communication skills
- Willing to work flexible shifts
- Passionate about crypto and emerging technologies
- Be part of shaping the future of blockchain and Web3
- Work remotely with top-tier global talent
- Enjoy a flat, fast-moving organizational culture
- Develop in a results-oriented environment with growth opportunities
- Receive competitive compensation and benefits
- Embrace diversity in a truly inclusive workplace
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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