puestos de Airport Customer Service Agent en Emiratos Árabes Unidos

Who are we

We are the originators of influencer marketing.

Influencer is an agency built at the intersection of creativity data and technology with a unique people power & platform power approach.

From big brand launches to shifting perceptions and from riding fast trends to driving footfall Influencer builds ideas with impact to deliver outcomes that drive your business forward via an unmatched client experience.

Campaigns are underpinned by Influencers game-changing proprietary technologies which are supercharged by official partnerships and data integrations with the worlds leading social platforms for real-time and accurate reporting. Influencer is an Official Global Marketing Partner of both TikTok and Meta.

We believe the more tangible scaled outcomes that creators produce drive impact beyond just likes and impressions. Influencer is championing the True Human Influence movement; on a mission for creator campaigns to be judged in the same way as other media activations.

Founded by OG YouTube creator Caspar Lee & entrepreneur Ben Jeffries Influencer has been helping brands navigate the ever-evolving influencer marketing landscape since 2015. In that time they have developed valuable knowledge experience and technology that have enabled them to deliver thousands of campaigns for hundreds of brands in markets across the world. Today Influencer has a team of 120 of the best talent in the industry working across Europe North America and the Middle East. From Google to Coca-Cola from Amazon to Microsoft and from TikTok to Meta - they work with companies brands and agencies across every vertical building meaningful relationships between brands creators and their audiences.

Job Title

Account Manager Client Services

Reporting of the role

This role reports to Account Director Client Services

Overview of the job

We are hiring for an Account Manager to join our MENA Client Services team. This role is tasked with delivering best in class client service; executing end to end influencer marketing campaigns across a variety of brands media agencies and platforms with a specific focus on delivering branded content campaigns in partnership with our Platform Partners TikTok Meta and Snap! You will report directly to an Account Director assisting client growth and retention under the Business Director.

3 best things about the job

• Be part of the only Global influencer agency present in Saudi Arabia

• The chance to learn from and knowledge share with the global teams

• Joining the business at a time of growth and expansion in the MENA region

Measures of success
In the first few months you would have:

• Met the team: Spent 1:1 with your line manager and other team members to build rapport and understand how your role fits into the overall structure.

• Met clients and social media platforms: Instilled yourself with main POCs at relevant clients and social platforms to enhance our partnerships and maximize value for relevant accounts managed.

• Familiarised yourself with key processes: Particular reference to setting up master docs from scratch full campaign takeover (mid-size campaigns) reporting/analsysis processes and pricing process.

• Learned our key systems: Reference to Slack G-drive tools IQ and Waves.

• Creator management: Led the process of drafting contracts deliver various creator lists reflective of the brief and creator guidelines.

Roles & Responsibilities:

• Lead day-to-day management of creator and branded content campaigns with a focus on key social platforms including TikTok Instagram & Snap.

• Lead day-to-day campaign tasks including but not limited to: Creator sourcing negotiation and contracting briefing content vetting go-live and reporting.

• Help to oversee campaign execution at a client level with support from the Account Director.

• Support Account Director in client level communications helping to build and foster strong client relationships manage expectations and share updates and actions.

• Be the driving force on campaign timings creating timelines and ensuring that the client creators and wider team are aware of key milestones and delivery dates.

• Oversee and manage your respective campaigns via our platform Waves and other platforms such as TTCX and TTCM ensuring the wider team have accurately uploaded briefs content and organised creator payments.

• Expert knowledge of the creator community: responsible for building and nurturing relationships with creators and managing comms with creators and talent management agencies.

• Assist the Account Director on thought provoking creative strategy and campaign execution tactics.

• Lead on creating Post Campaign Analysis reports demonstrating an ability to convert data and campaign insights into key learnings & able to confidently present to clients.

• An exceptional performer and highly organised & effective leader focused on continuously improving client service and delivery for high impact results.

What you will need:

• Several years working in an agency or brand within client services influencer marketing branded content advertising social media and/or creative

• Experience in account management and creator management

• Experience in delivering post-campaign analysis

• Experience in reviewing legal agreements with creators and brands with an understanding of usage and payment terms

• High energy and ability to multitask with a real ability to quickly prioritise across several projects

• A proven team player with a proactive and positive approach to achieving goals and supporting the work of others

• Able to build strong rapport and relationships both internally and externally

A few of our core benefits:

• Remote working model

• Enhanced Parental Leave policies

• Private Health Insurance

• Wellness programmes and resources

For more information on our benefits perks and what makes us unique please visit our website here

At Influencer were committed to cultivating an environment that promotes diversity equity and inclusion. We promote DEI in our workplace and are a global community who believe our unique qualities should be celebrated. We want everyone at Influencer to bring their authentic selves to work everyday irrespective of age disability (including hidden disabilities) gender gender identity or gender reassignment marriage and civil partnership pregnancy and maternity race religion or belief or sexual orientation. We are committed to embedding Diversity Equity & Inclusion into everything we do at Influencer making it part of our culture. All we ask is that you have a passion for Influencer Marketing and a desire to be a part of one of the fastest growing companies within this exciting industry.