Senior Account Manager

Ghobash Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company in Dubai is looking for an experienced Account Manager to handle strategic account management and business development. The ideal candidate will have strong communication skills, a proven record in managing key accounts, and a bachelor's degree in Business Administration. Responsibilities include developing client relationships, driving business growth, and ensuring customer satisfaction through solution selling.

Qualifications

• 5+ years in account management, client relations, or sales.
• 7+ years with a proven track record in managing key accounts considered.
• Familiarity with SLAs, contracts, and service delivery frameworks.

Responsibilities

• Build and maintain long-term relationships with key clients.
• Create and manage a structured sales pipeline.
• Propose tailored, value-driven technical solutions.

Skills

Communication

Client relationship management

Strategic account planning

Business development expertise

Negotiation

Reporting

Education

Bachelor's degree in Business Administration, Marketing, or related field

Master's degree (MBA or related field)

Tools

Salesforce

HubSpot

Microsoft Dynamics

Job description

Bachelor of Business Administration(Management), MBA/PG Diploma in Business Mgmt

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

Job Description

DUTIES & RESPONSIBILITIES

Job Responsibilities:

Strategic Account Management & Business Development

• Build and maintain long-term relationships with key clients across Dubai and the Northern Emirates, acting as a trusted advisor and business partner.
• Drive business growth by identifying and developing new accounts, nurturing existing relationships, and expanding CNS s footprint across assigned sectors.
• Develop and maintain a clear account plan for each major client, aligned with annual sales targets and CNS s solution portfolio.

Sales Planning and Forecasting

• Create and manage a structured sales pipeline, ensuring accurate revenue forecasting and timely opportunity tracking.
• Identify upcoming projects and budget cycles within key accounts to proactively position CNS solutions.
• Monitor regional market dynamics and competitor activity to inform sales strategies and differentiate CNS offerings.

Solution Selling & Bid Management

• Propose tailored, value-driven technical and commercial solutions across CNS s full portfolio of IT services and solutions
• Collaborate with pre-sales, principals, and solution architects to deliver compelling proposals, presentations, and demonstrations.
• Lead contract negotiations to closure, ensuring profitability, compliance, and customer alignment.

Customer Satisfaction & Retention

• Ensure high levels of customer satisfaction by maintaining frequent engagement, understanding evolving needs, and resolving issues proactively.
• Serve as a key escalation point, collaborating with delivery, project management, and support teams to resolve client challenges.

Internal Collaboration and Reporting

• Work closely with PMO, finance, collections, and contract teams to support smooth project execution and timely billing.
• Maintain up-to-date client and opportunity data in CRM platforms (e.g., Salesforce, HubSpot).
• Prepare regular status reports and pipeline updates for senior sales management.

Qualifications

Education:

• Minimum:Bachelor s degree in Business Administration, Marketing, or a related field

• Desired:Master s degree (MBA or a related field)

Experience:

• Minimum:5+ years in account management, client relations, or sales

• Desired:7+ years with a proven track record in managing key accounts or enterprise clients

Skills & Abilities:

• Strong communication and client relationship management skills

• Solid understanding of IT services, solutions, and outsourcing models

• Strategic account planning and business development expertise

• Experience working with SLAs, contracts, and service delivery frameworks

• Proficiency in CRM tools such as Salesforce, HubSpot, or Microsoft Dynamics

• Ability to manage cross-functional teams and remote stakeholders

• Strong negotiation, presentation, and reporting skills

• Experience managing global accounts or offshore delivery models

• Familiarity with RFP/RFI processes and enterprise procurement systems

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