Customer Success Manager ( Web3 )

GroRapid Labs; Dubai; On-site; USD 100,000 - 120,000; Full time

Job summary

GroRapid Labs is looking for a Customer Success Manager to lead client interactions in the Web3 space. This remote role requires expertise in blockchain technology and relationship building, ensuring clients gain maximum benefit from their offerings. The successful candidate will take ownership of client journeys, providing strategic advice and support to enhance the overall user experience with cutting-edge blockchain solutions.

Qualifications

• 3+ years in customer success or 2+ years in blockchain/Web3.
• Deep understanding of blockchain and Web3 technologies.
• Ability to manage high-value clients and projects.

Responsibilities

• Manage the entire client journey from onboarding to growth.
• Serve as the primary point of contact for key clients.
• Collaborate with internal teams to enhance customer experience.

Skills

Interpersonal Skills

Analytical Thinking

Communication Skills

Job description

Customer Success Manager (Web3) - $100K - $120K Remote

GroRapid Labs · Dubai, United Arab Emirates (Remote)

About the Role: GroRapid Labs is seeking a Customer Success Manager to help drive success for their clients and partners in the rapidly evolving Web3 space. As a Customer Success Manager, you will be responsible for managing the entire client journey, from onboarding to launch and continued growth. Your role will involve close collaboration with growth, product, and engineering teams to ensure a smooth and impactful experience for clients.

This is a remote position offering a salary range of $100K to $120K, and you’ll work with cutting-edge blockchain technology, specifically a blockchain built on the NEAR Protocol, designed to bring blockchain solutions to Web2 businesses.

Key Responsibilities:

• Own the full client journey—from onboarding to launch and ongoing growth.
• Be the primary point of contact for key clients and partners, ensuring their success.
• Guide clients through GroRapid Labs' product suite to ensure a seamless go-to-market experience.
• Build and nurture strong, lasting relationships with Founders, understanding both their product and business needs.
• Manage multiple client accounts, ensuring high satisfaction and timely delivery.
• Collaborate with growth, product, and engineering teams to troubleshoot and enhance the customer experience.
• Identify upsell/cross-sell opportunities based on client needs and product capabilities.
• Lead regular check-ins, business reviews (QBRs), and performance assessments.
• Structure and maintain a robust Customer Success strategy in partnership with the VP of Growth.
• Provide additional support to self-serve signups and discover growth opportunities.
• Analyze client usage data to drive better engagement outcomes.
• Stay current with Web3 and blockchain trends and advise clients strategically.

What We’re Looking For:

• 3+ years of experience in customer success, account management, or client-facing roles OR 2+ years in the blockchain/Web3 space.
• Deep understanding of blockchain, cryptocurrencies, dApps, and Web3 technologies.
• Strong interpersonal skills with the ability to build trust with both technical and non-technical stakeholders.
• Proven ability to multitask and manage several high-value clients or projects simultaneously.
• Analytical thinker who uses data to inform decisions and solve problems.
• Independent, proactive, and naturally collaborative.
• Excellent communication skills, with the ability to simplify complex ideas and navigate ambiguity.

Bonus Points (Nice to Have):

• Experience in solution or technical product sales.
• Background in partnerships, account/channel management.
• Experience working at a Layer 1 / Layer 2 blockchain or centralized exchange.

Our Core Values:

• Strive for excellence

Interview Process:

• Behavioral Interview
• Final Interview

Location: Remote (Dubai, UAE)

This is an exciting opportunity to work at the forefront of blockchain and Web3 technology, managing relationships with high-profile clients and helping them succeed in the digital space. If you're passionate about blockchain and customer success, apply today!

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