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Job summary
A retail company in the United Arab Emirates is seeking a customer service representative to support after-sales activities. Responsibilities include ensuring customer satisfaction, managing store cleanliness, and assisting with stock and order processes. A High School Degree, fluency in English, and proficiency in MS Office are required. This full-time position offers an opportunity to engage directly with customers and enhance brand loyalty.
Qualifications
- High level of English fluency is required.
- Proficiency in MS Office necessary for tasks.
- Effective communication and teamwork skills are essential.
Responsibilities
- Support the team in after-sales service for customer satisfaction.
- Greet customers and direct them to Sales Advisors.
- Ensure store tidiness and manage orders and complaints.
- Receive stocks and maintain accurate records.
- Accompany customers to the cash desk and prepare packaging.
Skills
Education
Tools
- Supports the team in after‑sales service with the same spirit as in the sale, following company standards in maintaining customer satisfaction and loyalty in order to promote the brand image.
- Greet customers and direct them to the experienced Sales Advisors to ensure that customer satisfaction.
- Guarantees the constant tidiness and cleanness of the store, follows‑up on orders taken, and deals with complaints, with the support of a manager, if necessary.
- Supports in receiving stocks and assist in registering the right records on stocks.
- Accompanies the customer to the cash desk and prepares the packaging.
- Ensuring customer loyalty by collecting the customer’s information and entering it into the database, thus linking it to the sale.
- Checking customer requirements while the product is being tried and responding to any further requests, in addition to promoting complementary, additional or differential sales.
- Stays up‑to‑date on all the product range in the store, with in‑depth knowledge of all the products in the assigned product range.
- Understand KPI’s value in order to close the sale in a positive way.
- High School Degree
- Fluency in English
- Proficiency in MS office
- Planning and Organizing : level 1
- Self‑Development : level 1
- Communication Skills : level 2
- Commercial Understanding : level 1
- Customer Focus : level 1
- Initiative : level 1
- Teamwork : level 2
Bogli
United Arab Emirates-Al Maryah Mall
Full-time
Ongoing
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.