Airport Customer Service Agent jobs in United States

We re on the hunt for a Senior Social Media Account Executive based in Abu Dhabi to lead content planning, campaign rollouts, and real-time activations across Meta, TikTok, LinkedIn, and more. You ll be the key client partner, blending platform expertise with sharp coordination skills to deliver social-first, performance-driven content. From briefing creatives and managing influencer collabs to shaping reports and tracking trends you ll play a vital role in helping brands stay culturally relevant and strategically aligned.

To Succeed in This Role, You Need To:

• Serve as the primary day-to-day contact for social media clients, managing the execution of content calendars, campaign rollouts, and real-time social activations across platforms.
• Cultivate strong, collaborative relationships with clients and internal teams (creative, strategy, media, analytics) to deliver integrated, high-performing social content.
• Demonstrate strategic thinking rooted in platform behavior, understanding the role of social in the broader marketing mix and its contribution to KPIs and brand equity.
• Own the planning, coordination, and delivery of monthly content calendars, campaign timelines, community management flows, and approval processes.
• Lead the preparation of weekly status reports, monthly performance reports, and post-campaign evaluations in collaboration with analytics teams.
• Apply a deep knowledge of the evolving social media landscape, emerging platform features, and audience behavior to shape creative recommendations.
• Partner with creative teams to develop and brief engaging, platform-native content from stories to carousels, reels, and TikToks and collaborate on concepting and copy.
• Monitor competitive activity and trending formats, sharing insights proactively to help clients stay relevant and ahead of the curve.
• Ensure timely delivery of social assets and adherence to platform specs, while maintaining clear communication between production, creators, and clients.
• Coordinate internal and external meetings, ensuring agendas, recaps, and action items are circulated and followed up on effectively.
• Collaborate closely with influencer teams or external talent to manage paid and organic creator content, including briefing, approvals, and performance reporting.
• Oversee budget control, social asset estimates, and paid social spend trackers under the guidance of the Account Manager/Director.
• Support the Account Manager in streamlining multi-platform content planning across Meta, TikTok, X, YouTube, LinkedIn, and other relevant platforms.
• Troubleshoot real-time issues in publishing, moderation, or approvals, working closely with community managers and platform leads to ensure seamless delivery.
• Maintain accurate and up-to-date internal job trackers, timelines, and calendars.
• Contribute to quarterly business reviews, audits, and strategic recommendations with client teams.
• Ensure compliance and sensitivity by understanding and adhering to government protocols, regulations, and cultural sensibilities guaranteeing all communication materials and strategies meet legal and ethical standards.

Qualifications:

• 2 3 years of experience in social media account management within an agency environment.
• Strong grasp of social platform behaviors, native formats, and content best practices.
• Excellent written, verbal, and organizational skills with a proactive and collaborative attitude.
• Experience working with social planning and reporting tools (e.g., Sprinklr, Emplifi, Meta Business Suite).
• Comfortable juggling multiple projects, client conversations, and tight deadlines in a fast-paced environment.
• Passion for creative social content and curiosity for what drives engagement.
• Financial fluency regarding estimates, scopes, and reporting.
• Familiarity with influencer campaigns and creator collaboration is a plus.

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