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Job summary
A prominent retail company in Pretoria seeks a dedicated retail sales associate to enhance customer experience and achieve sales targets. The ideal candidate has a Grade 12 level education, relevant diploma, and a minimum of 3 years' experience in retail sales, preferably in health and wellness. Strong communication skills and a customer-focused approach are essential. This role offers a performance-based remuneration model and various employee benefits including annual leave and discounts.
Benefits
Qualifications
- Minimum 3 years retail sales experience, with 2 years in the health and wellness industry.
- Relevant Degree in Homeopathy, Naturopathy, or similar field.
- Very good written and verbal communication skills.
Responsibilities
- Provide exceptional customer service and support.
- Achieve sales and unit targets.
- Ensure accurate stock counts and check product expiry dates.
Skills
Education
AREAS OF RESPONSIBILITY:
Customer Experience
- Be professional
- Approach all customers, greet, smile and offer assistance
- Identify customer needs in order to provide optimal experience
- Takes responsibility for serving the customer and finding solutions to customers’ queries
- Apply Selling Skills
- Meet customers needs and expectations by asking, listening to and advising customers as to options/services/products available
- Offers alternatives to the customer if merchandise is not available
- Achievement of sales and unit targets
- Knows what new lines and promotions have come into the store
- Specialise in all departments through focussed supplier training and prescribed booklist completion
- Store Disciplines & Productivity
- Opening & closing procedures are followed
- To ensure all merchandising principles are in place at all times and that every item is ticketed
- Minimise Shinkage
- Ensure accurate stock counts & checking of product expiry dates
- Cash handling - assist at point of sale and with cash ups
JOB SPECIFICATIONS:
- Grade 12
- Relevant diploma / short course qualification (Health and wellness modality / Effective selling (retail) / Product specific knowledge) and/or Minimum 3 years retail sales experience (2 years industry specific)
- Relevant Degree in Homeopathy, Naturopathy, Phytotherapy, Chinese Medicine or any qualification in the natural space.
Very good written and verbal communication skills - Ability and willingness to work weekends and extended retail hours
- Competency Assessment Achieved
OFFER:
- Remuneration based on a ‘cost to company’ model and performance incentives.
- All permanent team members are required to join the company’s provident fund and risk benefit.
- Medical aid options are available.
- 20 days annual leave
- Birthday leave
- Team member discounts on in-store and online purchases
- Ongoing learning and development through our in-house Wellness Training Academy and supplier training.
- Opportunities to be involved in CSI initiatives, events, and experiences (environmental and social)
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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