IT Technician

Basani; Pretoria; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A technology services company in Pretoria is seeking an IT Support Specialist responsible for maintaining and supporting IT infrastructure and systems. Ideal candidates should have a degree or diploma in Information Technology and at least 2 years of relevant experience, including Networking and VOIP. Strong problem-solving skills and the ability to communicate effectively with stakeholders are essential for this role.

Qualifications

• At least 2 years experience with Networking, VOIP, and related tools.
• Exposure to Enterprise Anti-Virus software.
• Literacy in Outlook and Excel.

Responsibilities

• Ensure ongoing maintenance and support of IT systems.
• Build relationships with stakeholders through regular follow-ups.
• Educate and train users on IT systems.

Skills

Networking

VOIP

FortiGate Firewalls

Problem-solving

Communication

Education

Degree or diploma in Information Technology

A+, N+, MCSE 2016 or MCITP

Tools

Office 365

MS Office 2016 – 2021

PRTG Network Monitor

VEEAM Backup Server

ESXi 5.0/5.5

Freshdesk Ticketing System

Job description

Overview

Canditate will be responsible for ensuring ongoing maintenance and support of effective IT infrastructure, Network, Website, RIS and PACS systems to meet business requirements in line with the IT Strategy and Company strategic objectives.

Responsibilities

• Ensuring effective quality management of the IT infrastructure, Network, Website, RIS and PACS systems.
• Ensuring effective relationship building with internal and external stakeholders by participating in communication sessions and regularly follow-ups on relative IT issues and priorities.
• Ensuring effective systems maintenance of IT infrastructure, Network, Website, RIS and PACS systems.
• Reviewing data integrity, audits of data and testing systems on a continuous basis.
• Ensuring system changes or enhancements are implemented in order to optimize system capability.
• Ensuring deadlines are met.
• Ensuring user efficiency by educating and training users on all IT systems.
• General PACS Administration tasks on a day-to-day basis.

Requirements

• Degree or diploma in Information Technology, A+, N+, MCSE 2016 or MCITP.
• At least 2 years experience: Networking, VOIP, FortiGate Firewalls, WS 2012/2016/2019 R2, DNS, AD, DHCP, DC, WSUS, Roaming Profiles, Group Policy, Print Server, Win 10 & Win 11.
• Exposure to Office 365 and MS Office 2016 – 2021, Enterprise Anti-Virus software.
• Basic understanding of PRTG Network monitor, VEEAM Backup Server, ESXi 5.0/5.5. Freshdesk Ticketing System, TeamViewer and AnyDesk.
• VMWare & HyperV Configuration, Installation and Administration.
• Virtualization and/FortiGate Certification Beneficial.
• Literacy in Outlook and Excel.
• Willing to help with anything and go the extra mile.
• Willing to work overtime, after hours, weekends, public holidays and be on weekly call.

Competencies

• Problem-solving, analysis and judgement
• Focused, Confident & energetic
• Verbal & written communication
• Work under immense pressure
• Punctual & Ethical behavior
• Self-motivated & Time Management
• Solid and Logical troubleshooting skills.
• Quick Customer responsiveness
• Organizational awareness
• Ability to multitask and provide regular follow-up communication