IT Support Engineer

Boardroom Appointments; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading recruitment agency is looking for a Technical Support Engineer based in Cape Town. The role involves providing technical support both onsite and remotely, as well as managing Linux and Vtiger systems. The ideal candidate should have at least 2 years of experience in a similar role, with strong skills in networking and cloud solutions administration. Excellent communication and analytical skills are essential for success in this position.

Qualifications

• 2+ years experience as a technical support engineer.
• Experience with endpoint security and troubleshooting complex issues.
• Familiarity with POPI and ISO 27001 certifications is a plus.

Responsibilities

• Installing, configuring and updating Linux/Mac systems.
• Providing technical support to a hybrid and international user base.
• Diagnosing software, networking, or hardware issues.

Skills

Cloud Solutions expertise

Networking troubleshooting skills

Interpersonal skills

Excellent communication skills

Analytical thinking

Education

Relevant IT Degree/Diploma/Certification

Tools

Linux

Vtiger

Google Workspace

Job description

Qualifications

• Relevant IT Degree/Diploma/Certification is a plus
• Experience with Cloud Solutions, ie, AWS
• 2+ years of proven work experience as a technical support engineer on Linux and Vtiger
• Google workspace suite of applications administration experience
• Experience with endpoint security
• Good networking troubleshooting skills
• Knowledge of computer hardware and networking systems
• Ability to troubleshoot complex hardware and software issues
• Familiarity with POPI and ISO 27001 certifications is a plus
• CompTIA A+ and/or N+ a plus
• Good interpersonal skills
• Excellent written and verbal communication skills
• Good proactive, analytical and logical thinking
• Currently based in Cape Town

Responsibilities

• Installing, configuring and updating Linux/Mac Laptop computer systems
• Providing technical support on-site or remotely to a hybrid and international user base
• Repairing hardware malfunctions, software issues, and networking problems or engaging with 3rd party vendors to perform specialised repairs
• Supporting authentication systems such as Google Workspace and LastPass
• Responding to IT/Cloud support requests
• Diagnose software, networking, or hardware issues
• Ensuring the IT infrastructure system software is up to date