Retail jobs in South Africa

QA/BA (50% Quality Assurance / 50% Business Analysis)

Role type: Full-time, Mid-level

Split: ~50% QA and ~50% BA (all project dependant)

Location: Cape Town - Hybrid (onsite for workshops, remote for focused work)

Liquid Thought is hiring a Quality Assurance / Business Analyst who can translate business needs into clear, testable requirements and ensure delivery quality from discovery through release. You own requirements clarity, test strategy, and release readiness, partnering with Product, Design, Engineering, and Client stakeholders to ship reliable, user-centric features on agreed project timelines.

• Test Strategy & Planning
  • Develop comprehensive test strategies for all web and mobile projects.
  • Define relevant testing scenarios and test cases for the testing phase.
  • Plan, define, and document test cases, acceptance criteria, and test matrices.
• Manual and Automated Testing
  • Perform manual testing of web and mobile applications.
  • Conduct functional testing, user acceptance testing (UAT), and end-to-end system testing.
  • Build/maintain lightweight automation where it adds value.
• Cross-Browser and Cross-Platform Testing
  • Conduct cross-browser and cross-platform testing for web and mobile applications.
  • Conduct performance testing on web and mobile applications.
• Final QA and Production Checklist
  • Perform final QA against a production checklist for all web and mobile projects.
• Comprehensive Testing
  • Conduct frontend and backend functionality testing.
  • Ensure responsive design and compatibility across various devices and operating systems.
  • Perform usability and load testing.
• Bug Reporting and Tracking
  • Manage bug reporting and tracking using bug tracking tools.
  • Create and assign bugs to developers, set bug priority, retest, and close fixed bug tickets.
  • Provide status updates to project managers.

• Discovery & elicitation
  • Run stakeholder interviews, workshops, and process mapping to uncover goals, pain points, and constraints.
• Documentation and Client Interaction
  • Create user stories and statements of work (SoWs) for web and mobile development projects.
  • Participate in client solution scoping calls and other meetings.
  • Create story point estimates for quotes and brief project managers upon sign-off.
• Requirements & backlog
  • Convert outcomes into epics, user stories, acceptance criteria, non-functional requirements, and edge cases.
  • Maintain a prioritized backlog.
• UAT and Go-Live Management
  • Manage UAT and go-live phases.
  • Handle issues logged by clients during UAT.
  • Retest fixed UAT tickets and perform regression testing on staging environments.
• UX & feasibility
  • Partner with Design/Engineering to balance desirability, feasibility, and technical debt; call out gaps before build.
• Methodologies
  • Have knowledge of both Waterfall and Agile methodologies.
  • Participate in daily stand-ups and report to the Project Delivery Manager on all projects.

• 3-5 years in combined BA/QA or adjacent roles (consulting, product, or delivery).
• Proven delivery in web/app/API products with agile teams (Scrum/Kanban).
• Bonus: domains like fintech, retail/e-commerce, payments, or loyalty.

• BA: User stories, process mapping, data flows, prioritization, backlog ops.
• QA: Test design (functional, integration, system, regression, UAT), API testing, exploratory testing, risk-based strategy, basic performance/security awareness.
• Jira/Confluence/Azure DevOps, Git read-only, Figma for reviewing designs.
• Communication: Clear, concise documentation; facilitation; conflict resolution; ability to translate between business and engineering.
• Team Collaboration and Improvement: work with developers, designers, and the project management team to document and improve testing processes and systems.
• Stay updated with the latest testing and QA practices, tools, and methodologies.
• Self-Motivation and Enthusiasm: be self-motivated, enthusiastic, and committed to achieving the highest standards.