Webshop Administrator

Cash Crusaders; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading jewellery retailer in Johannesburg seeks a Webshop Administrator for their Jewellery Processing Centre. This role involves overseeing daily online store operations, managing product data, coordinating order fulfillment, and delivering customer support. The ideal candidate should have 3-5 years of relevant experience, strong computer literacy, particularly with e-commerce and inventory systems, and a keen attention to detail. A Grade 12 qualification is essential, with further education considered advantageous. This position requires effective communication skills and the ability to handle multiple tasks efficiently.

Qualifications

• Minimum 3 - 5 years in an administrative, operational, or e-commerce role.
• Strong computer literacy and ability to learn new systems.
• Understanding of jewellery classifications and terminology is beneficial.

Responsibilities

• Manage daily operations of the online store and product data.
• Coordinate order processing, dispatch, and returns.
• Collaborate with inventory and workshop teams to manage stock.
• Provide customer support and handle inquiries.
• Assist with website maintenance and product uploads.
• Administer general support and report preparation.

Skills

Technical Proficiency

Attention to Detail

Communication & Organization

Jewellery Knowledge

Education

Grade 12 qualification

Diploma or Bachelor's degree in related field

Tools

Microsoft Office (Excel)

Job description

Jewellery Processing Centre Webshop Administrator at Crusaders Corporate

Overview

As Webshop Administrator for the Jewellery Processing Centre you will be responsible for overseeing the online store's daily operations, managing product data, coordinating order fulfilment, and providing customer support, all while ensuring seamless collaboration between the e-commerce platform and the physical jewellery processing workshop.

Key Responsibilities

• Product Data Management: Capturing and maintaining accurate product data, including descriptions, pricing, imagery, and detailed jewellery specifications (metals, stones, carats) on internal systems and e-commerce platforms.
• Order Management & Logistics: Managing all aspects of order processing, from receipt to dispatch. This includes coordinating with couriers, tracking shipments, handling returns/exchanges, and resolving any missing or damaged item queries.
• Inventory & Stock Control: Collaborating with the inventory and workshop teams to manage stock levels, monitor product status across sales channels, and administer warranty claims with customers.
• Customer Service: Responding to routine customer inquiries via email and telephone, ensuring a high level of customer satisfaction, and escalating complex queries when necessary.
• Website Maintenance & Merchandising: Uploading new product lines, monitoring listings for performance, identifying and implementing improvements in data presentation, and assisting with categorisation and classification of items.
• Administrative Support: Providing general administrative support to the workshop team, assisting in preparing reports on production performance, and ensuring all documentation is accurate and complete.

Skills Required

• Technical Proficiency: Strong computer literacy, particularly with e-commerce platforms, inventory management systems, and Microsoft Office (especially Excel).
• Attention to Detail: Exceptional attention to detail and accuracy in data handling is crucial due to the nature of high-value jewellery products.
• Communication & Organization: Outstanding interpersonal and communication skills, with the ability to manage multiple tasks and priorities efficiently in a fast-paced environment.
• Jewellery Knowledge (Advantageous): A strong understanding of jewellery terminology, including different stones, metals, and product classifications, is a distinct advantage.

Desired Experience & Qualification

A minimum of 3 - 5 years in a similar administrative, operational, or e-commerce role, preferably within a luxury retail or jewellery environment. Strong computer literacy, particularly in Microsoft Office Suite (especially Excel for data management) and the ability to quickly learn new e-commerce and inventory systems.

A Grade 12 qualification is a basic requirement.

Tertiary qualification (Diploma or Bachelor's degree) in business, marketing, information technology, or a related field is a strong advantage. An understanding of jewellery classifications, including knowledge of stones, karats, and metals, can be highly advantageous.

Interested?

This position is based in Lanseria (Johannesburg). Living in close proximity will be ideal as the working hours are from 07:00 – 16:00 (additional Overtime needed from time to time).

The successful candidate will be required to undergo a pre-employment polygraph test which will need to be passed to be considered.