Pro Shop Manager Global Golf Retail

BGA Recruitment; Orkney; On-site; ZAR 300 000 - 500 000; Full time

Job summary

A recruitment agency in South Africa is looking for a skilled candidate to handle budget management and deliver exceptional customer service in a golf shop environment. The ideal candidate will have extensive golf operations experience, strong leadership and management skills, and the ability to engage effectively with customers. Responsibilities include achieving budget sales targets, developing team members, and ensuring high standards of customer service and operational performance. A passion for sports is beneficial.

Responsibilities

• Achieve budget sales and margin targets.
• Provide superior customer service and support.
• Manage cash flow and ensure data integrity.
• Develop team members’ skills and knowledge.
• Analyze sales reports for performance metrics.

Skills

Business acumen

Management skills

Leadership skills

Self‑Motivation

Customer Engagement skills

Golf Operations Experience

Communication

Computer literacy

In depth product knowledge of Golf equipment

Analytical skills

Time management

Job description

RESPONSIBILITIES/KEY PERFORMANCE AREAS (KPA):

• Achieve Budget Sales and Margin
• Superior Customer Service
• Cash Management
• Data Integrity
• In store Merchandising standards
• Marketing
• Staff development and management
• General Administration
• Risk Management
• Continuous Improvement
• Develop & Maintain knowledge & skills on Custom Fitting Services.

REQUIREMENTS:

• Business acumen
• Management skills
• Leadership skills
• Self‑Motivation
• Customer Engagement skills
• Golf Operations Experience
• Communication
• Computer literacy
• In depth product knowledge of Golf equipment
• Budgeting:
  • Set monthly and weekly budgets for Golf Shop Team Members.
  • Manage sales staff daily against % of budget in the following areas:
    • Overall sales
    • Margins
    • Markdown sales
    • Used sales
    • Demo unit sales
    • number of customer engagements
  • Management of basket size through up‑selling, on selling and other sales techniques.
  • Control discounts to maximize margin.
  • Develop Team Member’s ability to maximize sales opportunities through basket size and margin management.
  • To conduct weekly analysis and interpretation of the Stock and sales report; Clearance report etc. to manage the store’s performance.
• Customer Service:
  • Ensure the company’s purpose is fully understood and lived by all team members in daily activities.
  • Deliver superior customer service experience to all customers.
  • Maintains and enforces the company service non‑negotiable.
  • Will be present on the sales floor interacting with Customers and Sales Staff for no less than 6 hours per working day.
  • Dealing with customer complaints decisively and with empathy in a way both protects company interests while leaving the customer feeling satisfied.
  • All customer complaints must be resolved within 24 hours and feedback to be given to the Operations Manager.

ADDITIONAL COMPETENCY REQUIREMENTS:

• Logical
• Analytical
• Numerate
• Effective Seller
• Multi‑tasking
• Communicate effectively, including presentation skills
• Work effectively as a team member and leader
• Time management – both personal as well as golf shop team
• Interest in sports
• Ability to work under pressure