Real Estate jobs in South Africa

The Apartment / Guesthouse Assistant Manager is responsible for overseeing the daily operations of a guesthouse, ensuring a high level of hospitality and customer satisfaction. This role involves managing bookings, handling guest inquiries, maintaining the property, and ensuring guests have a comfortable and enjoyable stay.

Key Responsibilities :

Guest Services :

Welcome guests upon arrival, provide check-in and check-out services.

• Respond to guest inquiries via phone, email, or in person.
• Address and resolve guest issues and complaints in a timely and professional manner.
• Provide local area information, recommendations, and assistance with travel arrangements.

Booking and Reservations :

Manage guesthouse bookings through online platforms, phone, and direct reservations.

• Ensure accurate and up-to-date availability of rooms.
• Handle cancellations, modifications, and special requests.

Property Management :

Ensure the guesthouse is clean, well-maintained, and fully stocked with necessary supplies.

• Coordinate with housekeeping and maintenance teams to address any issues or repairs.
• Perform regular inspections to ensure high standards of cleanliness and safety.

Administrative Duties :

Maintain accurate records of bookings, payments, and guest information.

• Prepare invoices, manage payments, and handle refunds as needed.
• Monitor and manage the guesthouse budget, including expenses and revenue.

Marketing and Promotion :

Promote the guesthouse on social media, booking platforms, and other relevant channels.

• Respond to online reviews and maintain a positive online presence.
• Implement marketing strategies to attract new guests and increase occupancy rates.

Qualifications :

• Previous experience in hospitality, customer service, or property management is preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and time-management abilities.
• Ability to work independently and handle multiple tasks.
• Proficiency in basic computer applications, including booking systems and Microsoft Office.
• Knowledge of the local area and attractions is a plus.

Working Conditions :

• Flexible schedule, including weekends and holidays.
• On-call availability for guest emergencies.
• May require some physical tasks, such as carrying luggage or assisting with property maintenance.