Quality jobs in New Zealand

CUSTOMER SERVICE AGENT : GERMAN SPEAKING

Full-time

WNS Global Services manages and operates business processes for leading global organizations.

The organization custom-designs, implements, and operates various processes, many of them end-to-end, working as an extension of the client's enterprise.

WNS has comprehensive industry-based business units focusing on different work streams.

• Provide reliable and trustworthy customer service.
• Identify and understand customer needs to deliver high-quality service.
• Follow instructions and guidelines to investigate, resolve, and process high-volume customer inquiries promptly and effectively.
• Escalate queries or complaints to appropriate channels for timely resolution.
• Provide accurate information on products and services to ensure consistency.
• Promote and cross-sell the client's products and services to enhance customer experience and loyalty.
• Operate customer-related information systems to maintain and secure records.
• Contribute to team and business success by achieving personal targets.
• Adhere to company and department policies and procedures.

• 6-12 months customer service experience.
• 6-12 months call center experience.

• Proficient in MS Word, Email, with good typing speed.
• Neutral accent with excellent verbal and written skills in Dutch and English.