Senior Debt Collector — Strategic Recoveries

Absa Bank; Pretoria; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading South African bank seeks a dedicated individual to manage customer debt effectively. In this role, you'll negotiate repayments and rehabilitate customer accounts to minimize loss. You'll handle complex accounts, ensure compliance with company policies and resolve customer queries to deliver high-quality service. Candidates should possess relevant banking qualifications and strong negotiation skills to thrive in a challenging yet rewarding environment.

Qualifications

• Experience in managing customer debt and negotiating repayments.
• Ability to analyze complex accounts and provide customer solutions.
• Proficient in stakeholder management and maintaining business relations.

Responsibilities

• Negotiate payments and minimize loss on accounts.
• Review accounts and provide best options for remediation.
• Ensure compliance with company policies and statutory requirements.
• Maintain high customer service standards and resolve queries.

Skills

Negotiation

Customer service

Problem-solving

Stakeholder management

Education

National Diplomas and Advanced Certificates: Banking

Job description

A leading South African bank seeks a dedicated individual to manage customer debt effectively. In this role, you'll negotiate repayments and rehabilitate customer accounts to minimize loss. You'll handle complex accounts, ensure compliance with company policies and resolve customer queries to deliver high-quality service. Candidates should possess relevant banking qualifications and strong negotiation skills to thrive in a challenging yet rewarding environment.