Delivery Lead, South Africa

Wonderful; Cape Town; On-site; ZAR 800 000 - 1 000 000; Full time

Job summary

A leading technology firm is seeking a Delivery Lead to manage AI agent implementations for enterprise clients in Cape Town. This role involves overseeing end-to-end delivery, ensuring projects meet quality standards, and fostering strong client relationships. Candidates should have over 5 years in project management within tech environments, with a proven record of executing complex programs and leading teams. Strong technical acumen and outstanding communication skills are essential for success in this role.

Qualifications

• 5+ years in Program Management, Technical Project Management or Technical Customer Success.
• Proven record of hands-on delivery in complex enterprise programs.
• 2+ years in leadership roles with experience hiring and managing teams.
• Strong technical acumen and comfortable with APIs.

Responsibilities

• Own end-to-end delivery of AI agent implementations.
• Lead large, multi-stakeholder implementations.
• Guide clients through the full lifecycle.
• Build and nurture strong relationships with enterprise customers.

Skills

Program Management

Technical Project Management

Technical Customer Success

Stakeholder Management

Communication

Tools

APIs

Cloud Infrastructure

Enterprise IT Integrations

Job description

Role Overview

We're looking for a Delivery Lead to own how our AI agents go live with enterprise clients — from idea to production. You'll bridge technical execution with client strategy, making sure every implementation lands on time, on scope, and delivers real business impact.

Responsibilities

• Own end‑to‑end delivery of AI agent implementations for enterprise clients — from translating needs into timelines and deliverables to ensuring every launch happens on time and at quality.
• Lead large, multi‑stakeholder implementations — run cross‑functional meetings, own the Gantt (milestones, dependencies, owners), and keep everyone aligned and accountable.
• Guide clients through the full lifecycle — onboarding, adoption, renewals, and expansion — driving long‑term impact, not just initial delivery.
• Build and nurture strong relationships with enterprise customers — manage expectations, create alignment, and become their trusted partner in AI transformation.
• Drive both leadership and execution — directly manage programs while establishing and scaling the local Client Success, Implementation, and Program Management functions.
• Act as the primary point of contact for strategic accounts — ensure collaboration runs smoothly and issues are resolved before they escalated.
• Take a hands‑on role in delivery — oversee configuration, testing, optimization, and integrations to make sure agents perform flawlessly in production.
• Manage risk, handle escalations, and remove blockers to keep programs on track and clients confident.

Requirements

• 5+ years in Program Management, Technical Project Management or Technical Customer Success within enterprise SaaS, AI, or related tech environments.
• Proven record of hands‑on delivery in complex, technical enterprise programs — not just coordination, but execution.
• 2+ years in leadership roles, with experience hiring, managing, and scaling Program or Customer Success teams.
• Experience building new functions or operations in growth‑stage companies or new markets.
• Excellent English (written and spoken) plus fluency in at least one local language.
• Strong technical acumen — comfortable around APIs, cloud infrastructure, and enterprise IT integrations.
• Outstanding communication, stakeholder management, and executive presence — you know how to hold the room.
• Outcome‑driven and highly independent, equally confident rolling up your sleeves or zooming out to shape long‑term strategy.

Based in Johannesburg.

Employment type: Full‑time