Quality jobs in South Africa

About the job Senior Business Analyst III (Payments)

Key purpose:

This is an exciting opportunity for you to join our dynamic team of Business Analysts at The company. You will be part of delivering business and technology solutions across the company Group to some of the most recognised South Africa Retail brands. You will work on cutting-edge technologies and contribute to high-profile, complex projects that require expert business, process, and technology insights. We are proud to be the largest private sector employer in South Africa and a leading employer in Africa, committed to attracting, developing, and retaining a dedicated workforce aligned with our culture and objectives.

Duties and responsibilities:

• Perform high-level analysis activities in the CE cycle, including unpacking features and identifying impacts and dependencies.
• Identify areas for improvement in current business environments and shared processes.
• Contribute to business strategy and stay updated on retail industry trends.
• Operate confidently across multiple domains, systems, and processes, considering enterprise-wide impacts.
• Analyze customer impacts and operational areas using user journeys and research.
• Collaborate with stakeholders to gather and document requirements.
• Assess business implications and propose process improvements and alternatives.
• Evaluate risks, costs, and benefits of process designs.
• Define and guide the implementation of business rules.
• Lead change initiatives and own knowledge sharing within the team.
• Work closely with architects, designers, and stakeholders to evaluate solutions.
• Advise on technical solutions and business design options.
• Mentor junior and intermediate Business Analysts.
• Build trust with stakeholders by ensuring delivery and providing ongoing support.
• Manage vendor relationships when projects involve third parties.
• Ensure high-quality delivery and monitor project timelines and costs.
• Research and identify opportunities to add value and improve offerings.
• Lead in solution scoping, business problem analysis, and data requirements mapping.
• Drive change management for User Acceptance Testing.
• Create clear and comprehensive business requirement specifications.
• Coordinate interdependencies and resolve issues across teams.
• Contribute to the development of the Business Analysis practice within the organization.
• Participate in Communities of Practice to share knowledge and learn.
• Promote best practices and standards for Business Analysis.
• Foster a team-oriented environment with open communication.
• Maintain awareness of external developments and continuously develop technical skills.
• Uphold core IT values such as collaboration, delivery, innovation, integrity, quality, recognition, and stewardship.

Qualifications and experience:

• Degree with 5 to 8 years of relevant experience.
• Advanced Business Analysis certification (CBAP, AAC, or similar).
• Experience across all SDLC phases.
• Business Process Management expertise.
• Strong communication and relationship management skills.
• Effective planning and time management.
• Willingness to mentor junior team members.
• Good business and IT understanding.
• Self-motivated with a positive attitude.
• Customer-focused and analytical thinker.
• Decision-making skills and results orientation.
• Facilitation or coaching certification/experience.
• Knowledge of the retail industry and Aris tool experience.